For Patients
Welcome New Patients!
We are pleased that you have selected us as your Primary Care Provider! Our Health Care Providers look looking forward to working with you as a team to keep you healthy. Your Primary Care Provider will see you for almost all your health care needs, including preventive health visits, routine check-ups, and follow-up for chronic illnesses. (Click here for a complete list of programs and services available to you at our centers.)
Your Primary Care Provider or a covering provider at our health center will see you for immunizations (shots), pap tests, scheduling your mammograms, as well as be available to you if you suddenly become ill. We want to assure you that we can be reached 24 hours a day, seven days per week through our main phone numbers (click here for contact information for each of our sites). Should you have a life threatening emergency, however, call 911 or go immediately to the nearest hospital. If you have a question about whether or not you should go to the hospital, please call us to guide you. If you are unable to call us before going to the hospital or emergency room, please call us within 24 hours so we can assist you with your health care needs.
Manet has a primary affiliation with Boston Medical Center Health System and maintains close relationships with our local community hospitals. Our providers and health care team work closely with the specialists at these facilities, and if it becomes necessary for you to see a specialist, our providers will coordinate your visit to a specialist with whom they have an established relationship. (Click here for more information about referrals on the Billing and Insurance page.)
If you have any questions or concerns, please call the main number at your health center and one of our staff will be happy to help you (click here for contact information for each of our sites).
To reach an on-call provider after office hours, Manet patients can call 617-376-3000 or the site where they receive their care. For medical emergencies, please call 911 or go to the nearest emergency room.
What to Expect During Your New Patient Visit
Welcome to Manet!
What to Expect During Your New Patient Visit (PDF)
As a new patient to Manet, your first visit will provide the opportunity for you to meet your primary care provider and go over your complete medical history.
A physical exam will not be performed during a New Patient Visit unless indicated by your provider. Blood work or other testing may be included based on your health condition as determined by your provider.
This New Patient Visit may require a co-payment, co-insurance or deductible, according to your health insurance plan. Your co-payment will be requested when you check in or you will receive a bill after your appointment. We will send you a bill if there is any unpaid balance after we receive payment for your visit from your insurance company.
Once you have established your care at Manet after your New Patient Visit, you may schedule any other types of appointments you need, including a Preventive Health Exam/Annual Physical, which are generally covered by insurance at no cost to the patient (no co-payment, co-insurance or deductible), unless during your visit, your provider needs to treat a new medical issue or a chronic problem that has changed. If that occurs, your insurance plan may require you to pay a co-payment, deductible, and/or co-insurance payment.
It is important that you understand your health insurance benefits. We encourage you to contact your health insurance plan if you have any questions about what is covered or about charges for Sick Visits, lab tests, immunizations and other services that are performed during your visit.
Please let us know if you have questions or concerns. Thank you for choosing Manet for your care.
Are you here for your annual appointment?
Please read this!
What is a Preventive Health Exam and is it Covered by My Insurance?
A Preventive Health Exam is an Annual Physical during which your primary care provider will:
- Ask you questions about your health;
- Do a physical examination;
- Give you advice about how to prevent health problems;
- Take care of minor health problems or a chronic illness that has not changed.
Commercial Health Plans:
Under the Affordable Care Act, commercial health plans are required to cover an annual Preventive Health Exam at no cost to the patient (no co-payment, co-insurance or deductible).
Medicare Advantage:
Many Medicare Advantage plans will also pay the full cost of Preventive Health Exams as defined in this guide.
Medicare Part B:
Annual Wellness Visit: Medicare Part B covers a different type of annual visit, called a “Medicare Annual Wellness Visit.”
- During your Medicare Annual Wellness Visit your provider will:
- Ask you questions about your health, and family and social history; Provide advice about how to prevent health problems, including a plan for screening in the future; Screen you for depression and other mental health or safety concerns.
- A Medicare Annual Wellness Visit does not include a physical exam. If your provider does perform a physical exam during your visit to assess your health or treat any medical problems, you may be responsible for a co-insurance or a Medicare deductible payment.
“Welcome to Medicare” Visit: During your first 12 months of enrollment in Medicare Part B, a “Welcome to Medicare” visit is covered, which includes a physical examination.
Could any of these annual visits turn into a Sick or Chronic Visit?
Sometimes, your annual Preventive Health Exam, Medicare Annual Wellness Visit or Welcome to Medicare Visit can turn into a “Sick Visit.”
During your visit, your provider may need to treat a new medical issue or a chronic problem that has changed. If that occurs, this part of the visit is called a Sick Visit and may result in additional services being billed to your insurance.
Most insurance companies will pay for Sick Visit evaluations, tests, and treatments, but your insurance plan may require you to pay a co-payment, deductible, and/or co-insurance payment for the Sick Visit, even when it is done during the same appointment as your Preventive Health Exam, Medicare Annual Wellness Visit, or Welcome to Medicare Visit.
Are Lab Tests for Disease Screening and Immunizations Covered During My Annual Health Visits?
Medicare and many commercial health insurance plans cover certain screening tests (such as cancer and cardiovascular disease screening) and immunizations. Specific coverage depends on your age and health insurance plan. Some tests and immunizations may not be covered at 100% and some may not be covered at all. In those cases, you may be responsible for a co-insurance or deductible payment. Contact your insurance company to find out what tests and immunizations are covered.
When Will I Have to Pay?
There are many options to pay your co-pay at the time of the visit. We will request your co-payment when you check in for a visit. We will send you a bill if there is any unpaid balance after we receive payment for your visit from your insurance company.
It is important that you understand your health insurance benefits. We encourage you to contact your health insurance plan if you have any questions about what is covered or about charges for Sick Visits, lab tests, immunizations and other services that are performed during your visit.
Types of visits that require co-payment, co-insurance or deductible
New Patient Visit: If you are new to Manet, your first visit will provide the opportunity for you to meet your provider and go over your complete medical history. A physical exam will not be perfomred during a New Patient Visit.
Acute Problem/ “Sick Visit”: The focus of this type of visit is to address a specific concern or illness.
Several Problems: There may not be time to address all your concerns in a single visit. It may help to rank them in order of importance so that the most concerning issues can be dealt with first. You will have to pay a co-payment, co-insurance or deductible for each visit.