For Patients

Patient Compliment or Complaint Form

We want to hear from you! Whether it’s a compliment or a complaint, your feedback helps us improve our services and recognize our providers and staff. Manet Community Health Center is committed to continuous quality improvement and we encourage patients to take an active role in their care and let us know whenever they have a concern, safety issue or suggestion for improving our services. We also love to hear when we exceed expectations.

You can submit your feedback using the following online form or call 617-404-4215.

    What type of feedback is this?

    What is the best time to call you?

    What Manet site are you reporting about?

    Date of Occurrence: (required)

    Any details you can provide, such as the care or services you received, names of health care providers or staff involved and explanation of your situation, will better help us direct your feedback to the appropriate person(s) and enable us to follow-up on the information. Please include the details if your compliment/complaint here:

    Other ways to provide feedback:

    You may also send feedback by mail to: Cynthia H. Sierra, Chief Executive Officer, Manet Community Health Center, Inc., 110 West Squantum Street, North Quincy, Massachusetts 02171.

    Download and Print a Patient Feedback Form (PDF)

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    If you feel your patient rights have been violated, you can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/. Or if you have a patient safety concern, you can file a complaint with The Joint Commission Office of Quality and Patient Safety, One Renaissance Boulevard, Oakbrook Terrace, Illinois 60181.

    We will not retaliate against you for filing a complaint.