REPORTS TO: Manager of Prevention and Recovery Services
FLSA STATUS: Non-Exempt
Manet Community Health Center is a not-for-profit health and social services provider, and it exists to be your partner for a healthier life. Founded in 1979, it serves the broad health needs of South Shore residents. Each year, it serves about 14,000 patients with 52,000 patient visits. Manet has been accredited by The Joint Commission since 1999, demonstrating it meets the highest standards of quality. In 2011, Manet’s Diabetes Program (all five locations) received accreditation by the American Association of Diabetes Educators (AADE).
General Definition and Scope of Job
Under the supervision of a Supervisor the Recovery Support Navigator (RSN) will provide care management and system navigation supports to patients with substance use disorder (SUD) and will assist patients in achieving sustained recovery. The primary responsibility of RSN’s is to support patients in exploring treatment options, clarifying goals and strategies, provides education and resources and assists in accessing treatment or community resources The Recovery Support Navigator will maintain ongoing patient support regardless of relapse and will serve as a motivator, ally, role model, problem-solver, and advocate for patients. The Recovery Support navigator should possess a thorough understanding of the steps to successful recovery, be able to provide tailored health messages, and be able to connect patients to community resources and treatment options. This position requires good organizational skills and the ability to work both independently and as part of a team.
- Engage patients in an outpatient setting and explain the role and services of recovery support navigator.
- Provide appropriate recovery information, referrals, and linkages to help individual improve recovery and reduce risk behaviors, including but not limited to healthcare support services, social work, financial assistance, child-care, housing, food, financial entitlements, clothing, transportation, food pantries, and appropriate community resources
- Provide ongoing support and follow up as necessary to support recovery and healthy lifestyle; support and understand different paths to recovery.
- Help patient navigate the healthcare system and social service system; accompany patients to appointments, community organizations, recovery-oriented events, and meetings as needed.
- Initiate and sustain trusting relationship with individuals and families.
- Help the patient locate recovery support groups.
- Establish and maintain open communication with community-based organizations, other appropriate BMC departments, providers and services, and other potential resources.
- Use non-judgmental language that conveys caring and utilize motivational enhancement techniques and motivational interviewing that helps encourage patients to identify and prioritize their personal needs.
- Gain and share information about specific health topics most relevant to the population being served.
- Document encounters
- Perform clerical duties such as answering phones and checking voicemail for clinic, scheduling
appointments, and providing reminder/follow-up calls as needed.
- Conform to health system standards of performance and conduct, including those pertaining to patient
rights and privacy.
- Utilize organization standards as the basis for decision making.
- Perform other duties assigned or as necessary.
Minimum Skills, Experience and Educational Requirements
- Bachelor’s degree
- Proficiency in Microsoft Office applications, e-mail, and the internet; requires the ability to research
community resources independently.
- Knowledge of community, social, and health resources, particularly substance use-related resources
- Understanding of recovery and principles of recovery
- Empathic understanding of patients and ability to perform multicultural needs assessments and develop
concrete service plans.
- Computer competency, inclusive of the ability to access and enter data.
- Ability to work in a fast-paced environment, inclusive of organizational skills, critical thinking, and
- Effective verbal, written, and interpersonal communication skills to facilitate interactions with various
members of the health care team, patients, and their families.
- Bilingual or multi-lingual skills (beyond that of English) appropriate to the patient population served
- Demonstrated flexibility with client’s priorities, evolving needs, and goals.
- Sensitivity to ethnic, cultural, gender, and sexual orientation diversity, values, beliefs, and behaviors
Required Certifications and Licenses
1. Works in well-lighted environment with comfortable surroundings.
2. Stressful at times due to competing demands, including attention to multiple patients and staff.
May be required to work a rotating schedule as the department requires. This includes evenings, holidays,
Please send resumes to: email@example.com