General Definition and Scope of Job
Under the supervision of a Supervisor the Recovery Support Navigator (RSN) will provide care management and system navigation supports to court involved individuals with substance use disorder (SUD) and will assist individuals in achieving sustained recovery. The primary responsibility of RSN’s is to support individuals in exploring treatment options, clarifying goals and strategies, provides education and resources and assists in accessing treatment or community resources The Recovery Support Navigator will maintain ongoing individual support regardless of relapse and will serve as a motivator, ally, role model, problem-solver, and advocate for individuals. The Recovery Support navigator should possess a thorough understanding of the steps to successful recovery, be able to provide tailored health messages, and be able to connect individuals to community resources and treatment options. This position requires good organizational skills and the ability to work both independently and as part of a team.
Core Responsibilities
• Engage individuals with Court involved individuals and explain the role and services of recovery support navigator
• Provide support to court staff as a recovery resource
• Provide appropriate recovery information, referrals, and linkages to help individual improve recovery and reduce risk behaviors, including but not limited to ATS.CSS.IOP,wsober housing cousling, support groups,overdose prevention,health insurance, healthcare support services, social work, financial assistance, child-care, housing, food, financial entitlements, clothing, transportation, food pantries, and appropriate community resources
• Provide ongoing support and follow up as necessary to support recovery and healthy life style; support and understand different paths to recovery
• Help individuals navigate the healthcare system and social service system
• Initiate and sustain trusting relationship with individuals and families
• Establish and maintain open communication with community-based organizations.
• Use non-judgmental language that conveys caring and utilize motivational enhancement techniques and motivational interviewing that helps encourage individuals to identify and prioritize their personal needs
• Gain and share information about specific health topics most relevant to the population being served
• Document encounters using Red cap data system
• Perform clerical duties such as answering phones and checking voicemail for clinic, scheduling appointments, and providing reminder/follow-up calls as needed
• Conform to health system standards of performance and conduct, including those pertaining to patient rights and privacy
• Utilize organization standards as the basis for decision making
• Perform other duties assigned or as necessary
Minimum Skills, Experience and Educational Requirements
• Bachelor’s degree preferred
• Proficiency in Microsoft Office applications, e-mail, and the internet; requires the ability to research community resources independently
• Knowledge of community, social, and health resources, particularly substance use-related resources
• Understanding of recovery and principles of recovery
• Empathic understanding to individuals needs and ability to perform multicultural needs assessments and develop concrete service plans
• Computer competency, inclusive of the ability to access and enter data
• Ability to work in a fast-paced environment, inclusive of organizational skills, critical thinking, and problem-solving abilities
• Effective verbal, written, and interpersonal communication skills to facilitate interactions with various members of the health care team, patients, and their families
• Bilingual or multi-lingual skills (beyond that of English) appropriate to the patient population served are preferred
• Demonstrated flexibility with client’s priorities, evolving needs, and goals
• Sensitivity to ethnic, cultural, gender, and sexual orientation diversity, values, beliefs, and behaviors
Required Certifications and Licenses
None
Working Conditions
1. Works in well-lighted environment with comfortable surroundings.
2. Stressful at times due to competing demands.
Required Availability
May be required to work a rotating schedule as the department requires. This includes evenings, holidays and weekends.