POSITION TITLE: Prevention Case Manager
REPORTS TO: Manager of Prevention
FLSA Status: Non-Exempt
Organizational Overview:
Manet Community Health Center serves the broad health needs of patients and residents across our service areas by delivering high quality, individualized, culturally sensitive primary care, behavioral health and supportive services for families and individuals of all ages. The health center is a federally qualified community health center (FQHC), fully licensed by the Department of Public Health, accredited by The Joint Commission, recognized by the National Committee for Health Assurance (NCQA) as a Patient-Centered Medical Home, and certified for Diabetes Self-Management Education and Support. A multi-site community-based health center, Manet ensures that our patients have unfettered access to all levels of the health care system and is especially committed to providing services for the medically underserved. Manet has three locations in Quincy, and one each in Hull, Taunton and Attleboro, Massachusetts – with two new sites opening in 2023: a school-based health center in Taunton and a clinic within a Housing Resource Center in Quincy for homeless and housing insecure individuals. Manet is committed to providing community leadership and collaboration to improve health outcomes for the residents and communities we serve.
General Definition and Scope of Job:
The Prevention Case Manager will work as a Liaison between the Manet Prevention team, and Library Staff and Patrons by establishing rapport and providing services to at risk individuals who frequently access the library and are unable or unwilling to consistently reach outpatient offices due to experiencing homelessness, SUD, and mental health disorders. The Prevention Case Manager will work closely with Library staff to identify patrons who are deemed to be high risk and will work with those individuals to place referrals to appropriate services, engage them in conversations about Risk and Harm Reduction strategies, and assist them with immediate needs.
Core Responsibilities:
- Works in conjunction with Library Staff, patrons, Prevention team, and Community Services.
- Builds rapport and therapeutic relationships with Library patrons experiencing issues (such as homelessness, SUD, mental health issues, etc) by engaging in conversation, placing referrals for services, and handing out Prevention materials.
- Assists with de-escalation of clients/patrons to reduce number of patrons being placed on Library Trespass list due to breaking Library rules.
- Schedules appointments with Manet providers and relays any pertinent information to providers.
- Places appropriate referrals within Manet and the community based on client/patron’s needs.
- Engages with Library staff to obtain information on Patrons, and communicates important updates/information back to Library staff.
- Conduct individualized risk assessments.
- Facilitate conversations designed to promote Harm Reduction strategies, SUD/Mental Health Treatment, and overall wellbeing of the client.
- Collaborates with Manet Behavioral Health Department (specifically Clinician of the Day) when needing to confer about client safety.
- Maintain complete and accurate records on each client/patron using Athena EMR, Excel Spreadsheet, and Library’s internal communication system.
- Maintain patient confidentiality in making referrals and reporting as appropriate. Understands and abides by HIPAA guidelines.
- Works with community contacts to promote behavioral health programs, teach individual and group classes, and work with groups to solve community health issues.
- May be asked to provide input on grant proposals and report on program progress.
Performs other duties as assigned.
Minimum Skills, Experience and Educational Requirements:
- High school diploma or GED required or Associates degree preferred
- Experience with SUD and homeless populations
Excellent written and verbal communication skills and ability to communicate complex information - Ability to work with diverse population of patients and staff members
- Excellent computer and documentation skills
- Excellent de-escalation skills and dealing with difficult or irate patients or family members.
- Experience with MS Office products required; previous EMR experience preferred.
Critical Demands of the Job:
- Manages multiple requests and sets priorities appropriately;
- Functions in a faced paced setting with a variety of patients and staff;
- Pays close attention to details and promptly follows up;
- Strong communication and leadership skills;
- Excellent organizational and interpersonal skills;
- Commitment to building, motivating, mentoring and empowering a capable finance team with a strong customer service orientation
- Ability to function effectively in a fast paced multi-faceted, multi-funded, and multi-cultural organization.
Working Conditions:
- Works in well-lit environment with comfortable surroundings.
- Stressful at times due to competing demands and overlapping priorities, including attention to multiple patients and staff.
- Includes walking and standing for long periods of time, sitting for short period of time, hand dexterity, clear hearing and speaking ability. Must be able to lift a maximum of 1/3 of their body weight.