POSITION TITLE:                                 Meals on Wheels Representative

REPORTS TO:                                         Director of Community Support and Recovery Services

FLSA Status:                                            Non-Exempt

Date:                                                            January 2024


Organizational Overview:

Manet Community Health Center serves the broad health needs of patients and residents across our service areas by delivering high quality, individualized, culturally sensitive primary care, behavioral health and supportive services for families and individuals of all ages. The health center is a federally qualified community health center (FQHC), fully licensed by the Department of Public Health, accredited by The Joint Commission, recognized by the National Committee for Health Assurance (NCQA) as a Patient-Centered Medical Home, and certified for Diabetes Self-Management Education and Support. A multi-site community-based health center, Manet ensures that our patients have unfettered access to all levels of the health care system and is especially committed to providing services for the medically underserved. Manet has three locations in Quincy, and one each in Hull, Taunton and Attleboro, Massachusetts – with two new sites opening in 2023: a school-based health center in Taunton and a clinic within a Housing Resource Center in Quincy for homeless and housing insecure individuals. Manet is committed to providing community leadership and collaboration to improve health outcomes for the residents and communities we serve.

General Definition and Scope of Job:

Manage all functions at assigned meal site relating to the provision of nutrition program and volunteers activities. Working closely with South Shore Elder Services to provide, assign, and coordinate the Meals on Wheels program.

Core Responsibilities:

  1. Manage assigned dining center to ensure participants feel they have been satisfied with their experience with the dining center. The serving of daily lunches, insuring food service conditions acceptable to fire, health, sanitation and safety regulations;
  2. Learn all HDM routes and cover these routes when necessary;
  3. Coordinate home delivered meals in designated area. Assign the authorized meals to the proper route;
  4. Count meals and record temperatures. Ensure proper temperature of hot and cold foods delivered to site. Responsible for the packaging of home delivered meals, which includes lifting of food containers, coolers, etc.
  5. Places accurate meal orders daily with Home Delivered Meals Coordinator;
  6. Coolers are to be cleaned at the end of each week. Check equipment for cleanliness and maintain inventory;
  7. Responsible for placement and schedule of new client on best suited route based on address
  8. Collects and records donations daily. Deposits made daily at bank;
  9. Notify HDM Coordinator if a client is suspended or has returned to active status;
  10. Coordinate transportation with Councils on Aging and individual drivers;
  11. Notify HDM Coordinator when clients do not respond for lunch;
  12. Notify office of next day’s meal count by 11:30 each day;
  13. Plan, develop and coordinate site programming. Work with Nutrition Department and Site Council to plan programs. Plan at least one special program per month;
  14. Increase site attendance by at least two new people per month;
  15. Stimulate and work with participants to develop a site Council. Hold annual Site Council elections each September. Council meetings are to be held on a monthly basis;
  16. Recruit and train volunteers, become the primary source for recruitment. Be responsible for training on all site volunteers;
  17. Supervise all volunteers and/or staff assigned to the dining center. Develop capabilities of volunteers and/or staff. Develop a written schedule for volunteers and maintain a primary and back-up list of volunteer drivers. Be responsible for accuracy of stipend and mileage forms. Maintain up-to-date HDM routes;
  18. Maintain project records as required. Daily Food Service Reports to be sent to the office each Friday. Unduplicated Count to be forwarded to office no later than the 5th of each month;
  19. Accurate monthly HDM client list to be forwarded to office by the 5th of the month; and,
  20. Nutrition staff meetings are to be attended as scheduled by the Nutrition Director.
Minimum Skills, Experience and Educational Requirements:
  1. High School Diploma or GED
  2. Experience with community service program and knowledge of community resources,
  3. Sensitivity to the needs of elders; and,
  4. Awareness of food service systems, ability to maintain compliance with state and local regulations.

Critical Demands of the Job:

  1. Manage multiple requests and prioritize appropriately;
  2. Ability to function in a faced paced setting with a variety of patients and staff;
  3. Attention to details and prompt follow up;
  4. Includes walking and standing for long periods of time, sitting for short periods of time, hand dexterity, clear hearing and speaking ability. Must be able to lift a maximum of 1/3 of their body weight;
  5. Excellent organizational and interpersonal skills; and,
  6. Must be responsive to multiple deadlines.

Working Conditions:

  1. Works in well-lighted environment with comfortable surroundings;
  2. Stressful at times due to competing demands, including attention to multiple patients and staff; and,
  3. Will comply with all applicable laws, and will cooperate with the Manet Community Health Center compliance program rules and regulations.

Required Availability:

May be required to work evenings, holidays or weekends, if department requires.