REPORTS TO: Chief Medical Officer

General Definition and Scope of Job

The Director of Nursing and Clinical Services will have primary responsibility for overseeing and coordinating the clinical staff and functions across multi service delivery sites; collaborating with both the Chief Medical Officer (CMO) and Chief Operating Officer (COO) to achieve and maintain the highest quality scores; facilitating the design, implementation and delivery of patient care; recommending strategies to improve services, reaching established goals, maintaining satisfactory outcomes and creating a clinical and operational environment that fosters teamwork, collaboration and service excellence. Will be required to provide hands on nursing coverage as needed.

Core Responsibilities

  1. Recommends, implements and problem solves activities regarding department and site clinical operational issues in close collaboration with the CMO and site physician leads.
  2. Provides direct oversight and supervision to nursing and medical support including, Nurses, Medical Assistants and Care Managers.
  3. Monitors the nursing and medical support staff’s daily activities.
  4. Establishes, and maintains nursing and medical support staff schedules to ensure adequate staffing levels are met and align with clinic and patient needs.
  5. Orients staff, providing necessary training and education to ensure optimal levels of performance and quality standards are met.
  6. Develops and implements the clinical staffing patterns.
  7. Works in conjunction with the CMO, COO, Lead Physicians and site specific Lead Nurses to provide safe and quality patient care.
  8. Designs, develops and implements training programs to ensure service excellence at all clinic sites. Lead the development and implementation of departmental orientation and competency based trainings for nursing and medical support staff.
  9. Ensures that patient-care, clinical, operational and staffing standards are met.
  10. Develops patient-care programs, manage nursing budgets, and plans new patient services.
  11. Advise senior management on best practices in nursing and patient care as appropriate.
  12. Works in conjunction with the Director of Human Resources and healthcare leaders to establish compensation, benefit programs and competencies for nurses and medical support staff.
  13. Participates in the recruitment, training and retention of the nurses and support staff.
  14. Prepares policies and procedures, participate in cross-departmental decision making, conduct performance improvement activities and represent point of service/care at requisite meetings as appropriate.
  15. Will be required to provide hands on nursing coverage as needed.

Other duties of the Director of Nursing and Clinical Services:

  1. Creating a positive, collaborative work environment
  2. Partnering with COO and physicians to ensure a smooth workflow
  3. Ensuring that nursing standards and support are upheld
  4. Maintaining regulatory and compliance approvals and accreditations
  5. Working with COO, CMO and medical staff to develop strategic plans
  6. Cultivating relationships across functions and departments
  7. Serving as a spokesperson for nursing and medical support staff.
  8. Developing and implementing objectives, policies and procedures
  9. Ensuring that operations comply with established standards and regulations
  10. Preparing and overseeing business reports, including annual budgets
  11. Providing guidance to staff and acting as resource to colleagues
  12. Directing personnel functions, including recruiting, hiring and retention of staff, and handling disciplinary actions in conjunction and partnership with the Director, Human Resources.

Minimum Skills, Experience and Educational Requirements

  1. Bachelor of Science in Nursing (BSN) degree-Required. Master of Science in Nursing (MSN) degree-Preferred
  2. Requires a minimum of 8-10 years clinical nursing experience plus a minimum of 5 years’ experience in relevant leadership/management position with increasing levels of responsibility.
  3. Requires a thorough knowledge and understanding of the clinical operations of a healthcare organization, current trends and changes within the healthcare industry, and state and federal compliance and regulatory standards. Excellent leadership and mentoring abilities are also required.

Critical Demands of the Job

  1. Manage multiple requests and prioritize appropriately.
  2. Ability to function in a faced paced setting with a variety of patients and staff.
  3. Attention to details and prompt follow up and follow through
  4. Includes walking and standing for long periods of time, sitting for short periods of time, hand dexterity, clear hearing and speaking ability. Must be able to lift a maximum of 1/3 of their body weight.
  5. Excellent organizational and interpersonal skills.
  6. Must be driven to achieve continuous improvement
  7. Must possess a demonstrated ability to lead and motivate teams of varying size and levels of aptitude.
  8. Must possess a high degree of organization and the ability to adapt quickly in a fast-paced, rapidly changing environment.
  9. Proven out of the box strategic-thinking, problem-solving and analytical skills; strong written, oral and interpersonal communication skills and knowledge of medical technology improvements and advancements.
  10. Demonstrated ability to work effectively in a matrixed environment. Strong work ethic and commitment to service excellence are required.
  11. Will be required to provide hands on nursing coverage as needed.

Working Conditions

  1. Works in well-lighted environment with comfortable surroundings.
  2. Stressful at times due to competing demands, including attention to multiple patients and staff.
  3. Will comply with all applicable laws, and will cooperate with the Manet Community Health Center compliance program rules and regulations.

Required Availability

May be required to work a rotating schedule as the department requires. This includes evenings, holidays and weekends.