REPORTS TO: Chief Executive Officer
Manet Community Health Center is an independent, not-for-profit federally qualified health center with a mission to ensure quality, comprehensive health care for all. Founded in 1979, Manet serves the comprehensive health needs of individual and families within three geographies from Quincy, Hull to Taunton, annually serving more than 17,500 patients in over 63,000 visits.
Manet’s multidisciplinary staff is dedicated to the delivery of accessing, responsive, and compassion patient care, across five practice and one community outreach location. Manet is accredited by The Joint Commission and is recognized as a health center quality leader, with excellence in health center compliance standards by the Health Resources Administration (HRSA) and a Patient-Centered Medical Home by the National Committee for Health Assurance (NCQA). Manet’s Diabetes Program is accredited by the American Association of Diabetes Educators (AADE) and all five sites are PCMH Prime certified by the Health Policy Commission, recognizing the health center’s integration of behavioral health (mental health and addiction services).
Manet works to ensure that its patients have access to all levels of care the healthcare system and is especially committed to providing services for the medically and socially underserved and those who may experience health access and health disparities; and plays an integral role in responding to pressing public health needs.
It is the policy of Manet to provide all employees a work environment that is free from discrimination or harassment on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, pregnancy or related condition, family and medical leave, national origin, age, disability, genetic information or testing, marital status, amnesty, military or veteran status, or other protected characteristic.
General Definition and Scope of Job
The Chief Operating Officer (COO) is the executive responsible for non-provider leadership, and active oversight of policy, procedures and protocols which impact and influence the administrative and clinical operations of the health center and their respective departments as they impact patient care and community. The COO serves as a liaison between the non-physician clinical and administrative staff at clinical sites and the Senior Management team; as well as a determined liaison in vendor and partner relationships and services. The COO collaborates with senior team colleagues including CMO, CFO, HR, and Accountable Care on matrixed and interrelated projects and iniaitive including yet not limited to HIT/IT, regulatory, budgetary, patient and staff satisfaction, and compliance.
The COO leads and monitors the planning of Manet’s operational strategy and vision. Moreover, the COO is responsible to ensure day to day operations and their facilities run smoothly as well as the strengthening of program such as yet not limited to behavioral health, medication assisted treatment, navigation, mobile and Telehealth. As part of Manet’s Senior Management team, the COO actively participates in committees, retreats and roundtables to evaluate, monitor and imagine operational strategies that support Manet’s mission, viability and respective standing.
The COO supervises all aspects of the patient satisfaction and care continuum including reception, registration, insurance eligibility determination, revenue capture, scheduling (primary care, addiction, specialist, behavioral health, group, telemedicine, urgent). Further, the COO will be responsible for operations and clinical integration of the pharmacy programs and will play a critical leadership role in emergency, disaster and pandemic response and preparedness.
Minimum Education, Experience and Skills Requirements
This position requires 10+ year in a leadership position within an ambulatory healthcare setting, or community health center (FQHC) A Master’s degree in public health, business, or community health preferred. Other requirements in include:
- Experience with of health care fiscal management, integrated services, population health and talent development and management techniques;
- Knowledge of governmental regulations, health care accreditation standards, electronic health records, HIPAA, and compliance requirements;
- Able to identify and effectively resolve problems in a timely manner;
- Possesses the ability to act independently and consistently utilizes good judgment in patient decisions and the resolution of problems, both clinical and non-clinical;
- Excellent leadership with a commitment and drive to innovate with demonstrated ability to effectively lead in growth and in a changing, environment; and,
- Excellent technological, organizational, communication (oral and written), interpersonal skills and acumen.
- Enthusiasm and comfort in collaborating with customer/ patients in focus groups in advisory committee capacities.
Required Certifications and Licenses
Planning, Procedures and Ongoing Operational tasks:
- Assume leadership for developing and coordinating operational performance improvement systems; analysis of sites and services; patient and customer satisfaction.
- Develop protocols and procedures to assure consistency, efficiencies, and development across all sites and quality of patient care;
- Analyze and recommend changes in organizational systems, policies and procedures and ensure dedication to and implementation of changes
- Direct operational coordination and planning among clinical departments, accountable care, nursing with patient accounts, referrals and medical records so that services are delivered effectively and efficiently in a patient centered manner that ensures staff are working to the top of their respective credential(s).
- Lead regulatory, licensing, compliance and accreditation efforts, including JCAHO;
- Resolve problems related to staffing, utilization of facilities, equipment and supplies;
- Prepare required reports in a timely manner;
- Participate in budget, program, productivity and staff planning within operational, clinical, community and support services;
- Participate in organizational planning including: strategic plans, risk management, quality and process improvements; and practice management goals and objectives; and,
- Undertake special projects as directed by the CEO.
- Ensure staffing pattern is consistent with certification level, and in accordance with expected protocols and budget projections;
- Approve and recommend earned time, continuing education and other leave requests to assure compliance with Manet’s personnel policies and other regulations;
- Help implement strategies for recruitment and retention of professional and nonprofessional staff;
- Evaluate performance and recommends merit increases, promotion, and disciplinary actions
Finance & Administration:
- Maintains familiarity and assures compliance with current government regulatory and contract requirements;
- Monitors budget compliance, address variances and resource needs as well as assure staff coverage in all clinical services.
- Ensures patient serving/ reception staff are adhering to evolving polices of insurance and coverage determination and proper registration and check-out procedures.
- Knowledge of Manet’s organization policies, procedures, systems and objectives;
- Ability to complete data driven, comprehensive reports;
- Ability to exercise initiative, judgment, problem-solving, and decision-making abilities; and,
- Ability to work well under pressure due to competing demands.
Critical Demands of the Job
- Manage and prioritize multiple requests and needs;
- Ability to function in a faced paced setting with a variety of patients and staff;
- Attention to details and prompt follow up;
- Physical capabilities including walking and standing for long periods of time, sitting for short periods of time, hand dexterity, clear hearing and speaking ability, and
- Must be able to lift a minimum of 1/3 of their body weight.
The COO may be required to work evenings, holidays and weekends.
Please send resumes to: firstname.lastname@example.org