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Manet Community Health Center

Current Job Opportunities

Updated 4/30/19

Coding/ Billing Specialist

Posted 3/12/19

REPORTS TO: Director of Revenue Cycle
FLSA Status: Non-exempt

Organizational Overview

Manet Community Health Center serves the broad health needs of South Shore residents through a family practice model of care. The health center is a federally qualified community health center that is fully licensed by the Department of Public Health and accredited by the Joint Commission on Accreditation of Health care Organizations and Commission of Laboratory Accreditation. A multi-site community-based health center, Manet works to ensure that its patients have access to all levels of the healthcare system and is especially committed to providing services for the medically underserved. Manet has three locations in Quincy, one in Hull, and one in Taunton, Massachusetts.

General Definition and Scope of Job

The behavioral health billing specialist provides coding and auditing services directly to providers. This includes the analysis and translation of medical and clinical diagnoses, procedures, injuries, or illnesses into designated alpha/numerical codes.

Core Responsibilities

  1. Assures accurate data entry of the ICD-10/CPT/HCPCS codes of the treatment rendered. Performs a comprehensive review of the record to assure the presence of all necessary components including the appropriate provider signature to bill the behavioral health third party payers.
  2. Tracks any missing encounter forms.  Follows-up with site-specific staff on missing data or encounters identified.
  3. Maintains knowledge of fee for service insurance companies, government/state subsidized programs and patient billing information that will assure accurate billing procedures are used; so corrective actions can occur to resolve denials received.
  4. Consistently updates patient and insurance information to maximize accurate billing activities
  5. Participates in meetings, trainings and reviews of work progress with supervisor and department colleagues
  6. Interacts with departments to correct information as needed;
  7. Demonstrates respect and confidentiality when processing information related to patient accounts and insurance information.

Minimum Skills, Experience and Educational Requirements

Required Qualifications:

  1. 1 + Previous behavioral health coding/billing  experience or facility based coding experience
  2. Computer and office suite skills
  3. Demonstrated ability to use resources to increase knowledge and problem solving skills

Preferred Qualifications:

  1. Coding certification to include the following: CPC, CCS, RHIA, and RHIT;
  2. HCC/ Risk Coding experience

Critical Demands of the Job

  1. Manage multiple requests and prioritize appropriately;
  2. Ability to function in a fast-paced setting with a variety of patients and staff
  3. Attention to details and prompt follow up
  4. Includes sitting for long periods of time, hand dexterity, clear hearing and speaking ability.
  5. Excellent organizational and interpersonal skills
  6. Must be responsive to multiple deadlines

Working Conditions

  1. Works in well-lighted environment with comfortable surroundings;
  2. Stressful at times due to competing demands, including attention to multiple patients and staff; and,
  3. Will comply with all applicable laws, and will cooperate with the Manet Community Health Center compliance program rules and regulations.

Required Availability

May be required to work evenings, holidays or weekends, if department requires.
Must have reliable transportation

Apply

For inquires or to submit for consideration please contact Human Resource by email, careers@manetchc.org, or via phone at 617-404-4115.

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LPN I - North Quincy

REPORTS TO: Director of Clinical Operations
FLSA STATUS: Non-exempt

Organizational Overview

Manet Community Health Center is a not-for-profit health and social services provider and it exists to be your partner for a healthier life.  Founded in 1979, it serves the broad health needs of South Shore residents.  Each year, it serves about 14,000 patients with 52,000 patient visits.  Manet has been accredited by The Joint Commission since 1999, demonstrating it meets the highest standards of quality.  In 2011, Manet's Diabetes Program (all five locations) received accreditation by the American Association of Diabetes Educators (AADE).

General Definition and Scope of Job

A Primary Care LPN I is responsible for assessing, planning, documenting and evaluating nursing care of patients. Emphasis is placed on patient teaching and education.  The nurse is expected to provide guidance to the ancillary staff.  Nurses participate in organizational objectives including performance improvement and assisting with the training and orientation of newly hired nursing personnel.  The nurse works in a collaborative relationship with medicine and administration.

Core Responsibilities

  1. Has knowledge of nursing and medical principles including disease processes, certain examinations, observations, and laboratory studies; appropriately applies those principles to practice and procedure.
  2. Interviews patients for complete medical histories;
  3. Performs therapeutic measures within the health center policies and/or prescribed by medical authority. Institutes actions based on legal guidelines of the Nurse Practice Act;
  4. Has the ability to interpret the plan of care to the patient and the family;
  5. Provides triage management of all patient phone calls and walk-in patients;
  6. Facilitates follow-up patient care when indicated;
  7. Keeps informed of and utilize supportive services and referral channels for the accomplishment of quality care;
  8. Collaboratively works with other caretakers toward patient education and rehabilitation including promotion of mental and physical health. Current health information and materials are to be made available to the patient and family. This includes participation in the development of patient education material;
  9. Serves as a resource person and leader in guidance to other health center staff;
  10. Serves as patient advocate;
  11. Recognizes and carries out the responsibility of the professional nurse;
  12. Possesses and displays the ability to act independently within the scope of the Nurse Practice Act and consistently utilizes good judgment in patient care and the resolution of problems both clinical and non-clinical;
  13. Assumes responsibility for close surveillance of patients undergoing therapy requiring technical knowledge and skill;
  14. Teaches and directs medical assistants;
  15. Participates in the orientation of new nursing, medical assistant, and medical staff;
  16. Acts as a preceptor to new nursing staff;
  17. Appropriately documents and communicates patient’s needs;
  18. Demonstrates self-direction and motivation in activities which enhance patient care. Anticipates new problems and is part of the problem solving process;
  19. Maintains professional composure and confidence during stressful situations;
  20. Consistently utilizes good judgment in the resolution of problems, clinical and non-clinical; and,
  21. Performs other appropriate job duties as assigned.

Minimum Skills, Experience and Educational Requirements

  1. Graduate of an accredited LPN program;
  2. Current LPN license, in good standing with the State licensing board;
  3. Minimum of one (1) year LPN experience, in area of specialty preferred;
  4. Federal-, State- and GHR-required credentials current and on file; and,
  5. Cognitive skills as related to the position

Required Certifications and Licenses

LPN Certificate in good standing

Critical Demands of the Job

  1. Manage multiple requests and prioritize appropriately.
  2. Ability to function in a faced paced setting with a variety of patients and staff.
  3. Attention to details and prompt follow up.
  4. Includes walking and standing for long periods of time, sitting for short periods of time, hand dexterity, clear hearing and speaking ability. Must be able to lift a maximum of 1/3 of their body weight.
  5. Excellent organizational and interpersonal skills.

Working Conditions

  1. Works in well-lighted environment with comfortable surroundings.
  2. Stressful at times due to competing demands, including attention to multiple patients and staff.

Required Availability

May be required to work a rotating schedule as the department requires. This includes evenings, holidays and weekends.

Apply

For inquires or to submit for consideration please contact Human Resource by email, careers@manetchc.org, or via phone at 617-404-4115.

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Call Center Agent

REPORTS TO: Manager, Operations

Organizational Overview:

Manet Community Health Center is a not-for-profit health and social services provider and it exists to be your partner for a healthier life.  Founded in 1979, it serves the broad health needs of South Shore residents.  Each year, it serves about 14,000 patients with 52,000 patient visits.  Manet has been accredited by The Joint Commission since 1999, demonstrating it meets the highest standards of quality.  In 2011, Manet's Diabetes Program (all five locations) received accreditation by the American Association of Diabetes Educators (AADE).

General Definition and Scope of Job

The Call Center Agent is the first point of contact for Manet Community Health Center patients.  Staff in this position must demonstrate superior customer service, excellent verbal communication skills, good judgment and problem solving ability.  The CCA will answer incoming calls supporting the health center’s operations including, but not limited to, scheduling and/or rescheduling appointments, conducting follow up calls with patients, resolving patient questions/concerns, insurance verifications and other activities.  

Core Responsibilities

  1. Provide excellent customer service.
  2. Promptly answer incoming calls to the Call Center in a professional, courteous manner that is consistently responsive to the caller’s needs.
  3. Route incoming calls appropriately and in accordance with established guidelines for medical urgency.
  4. Address business, administrative and clinical calls as well as miscellaneous phone calls and route call/request appropriately to those disciplines that can provide resolution.
  5. Obtain and enter accurate demographic information into AthenaHealth EHR (address, telephone number, name of insurance or self-pay status)
  6. Schedule appointment correctly following scheduling guidelines and review appointment date, time, location, and provider name with caller.
  7. Inform caller of items to bring to appointment ( including insurance card, medications, office visit fee and verification of income – if applicable)
  8. Remind caller of cancellation/no-show policy
  9. Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization.
  10. Direct call to other departments as needed.
  11. Make out-bound calls to reschedule appointments when necessary.
  12. Conduct project related activities assigned by the Supervisor
  13. Must be flexible in work schedule and location, as work hours and location may vary based upon business needs.
  14. Must possess reliable transportation as travel to, from and between work locations may be required.

Critical Demands of the Job

  1. Manage multiple requests and prioritize appropriately.
  2. Ability to function in a fast paced setting with a variety of patients and staff.
  3. Attention to details and prompt follow up.
  4. Includes sitting and/or standing for long periods of time, sitting for short periods of time, hand dexterity, clear hearing and speaking ability.
  5. Excellent organizational and interpersonal skills.

Minimum Skills, Experience and Educational Requirements

  1. High School or GED required.  Associate’s Degree or related healthcare certification preferred. 
  2. Minimum of 2-3 of experience in customer service/or related clinical environment, preferably in a medical or healthcare setting.
  3. Understanding of medical terminology.
  4. Should have familiarity with health insurances, managed care requirements and state assistance programs.
  5. Strong computer skills/acumen and the ability to effectively work with MS Outlook and Word, EHR software and various health insurance verification software/websites.
  6. Strong communication skills (oral and written) and ability to work effectively on a team.
  7. Requires great attention and ability to exercise sound judgement.
  8. Ability to listen effectively.
  9. Commitment to service excellence is a must.
  10. Bi-lingual/Multi-Lingual a plus.  Cantonese, Mandarin, Arabic, Portuguese or Spanish language skills preferred.

Required Certifications and Licenses

None

Working Conditions

  1. Works in well-lighted environment with comfortable surroundings.
  2. Stressful at times due to competing demands, including attention to multiple patients and staff.

Required Availability

May be required to work a rotating schedule as the department requires. This includes evenings, holidays and weekends.

Apply

For inquires or to submit for consideration please contact Human Resource by email, careers@manetchc.org, or via phone at 617-404-4115.

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MMAT Care Coordinator - 20 Hours

REPORTS TO: Manager of Prevention and Recovery Services

Organizational Overview

Manet Community Health Center is a not-for-profit health and social services provider and it exists to be your partner for a healthier life.  Founded in 1979, it serves the broad health needs of South Shore residents.  Each year, it serves about 14,000 patients with 52,000 patient visits.  Manet has been accredited by The Joint Commission since 1999, demonstrating it meets the highest standards of quality.  In 2011, Manet's Diabetes Program (all five locations) received accreditation by the American Association of Diabetes Educators (AADE).

General Definition and Scope of Job

The MMAT Care Coordinator will assist in the provision of direct and indirect services to patients of Manet’s Medication Assisted Treatment Program (MMAT).  He/she will respond to a variety of health center needs. He/she works under direct supervision of the Director of Nursing.

The MMAT Care Coordinator actively supports, promotes and works to fulfill the mission of Manet CHC as well as provide excellent customer service to external and internal customers.

Core Responsibilities

  1. Works in collaboration with the MMAT/Nurse Care Manager to ensure optimum patient care;
  2. Obtain prior authorization’s from insurance companies;
  3. Manages program data;
  4. Serves as a patient advocate;
  5. Willing to maintain a special project within his/her scope of function and knowledge;
  6. Assists in the orientation and training of new staff members/medical assistant students following current orientation protocols;
  7. Orders and maintains inventory of supplies ;
  8. Schedules appointments and provides follow-up calls to patients;
  9. Ensures all referrals are made for clinical services, community resources or any other services as determined through screening and assessment;
  10. Documents in patient case/order with dates, purpose, return name/number, and all necessary information for follow-up.
  11. Demonstrates self-direction and motivation in activities which enhance patient care. 
  12. Anticipates new problems and is part of the problem solving process;
  13. Performs other job related duties as needed or assigned.
  14. Participates in staff and site meetings on a regular basis.
  15. Flexible and willing to work at all sites when needed.
  16. Performs other job related duties as required or assigned.
  17. Required to work occasional weekends and holidays

Minimum Skills, Experience and Educational Requirements

  1. High School Diploma or equivalent;
  2. Prior experience and interest in working with individuals who have substance use disorders and co-occurring psychiatric illness.
  3. Computer skills.

Required Certifications and Licenses

none

Critical Demands of the Job

  1. Manage multiple requests and prioritize appropriately.
  2. Ability to function in a faced paced setting with a variety of patients and staff.
  3. Attention to details and prompt follow up.
  4. Includes walking and standing for long periods of time, sitting for short periods of time, hand dexterity, clear hearing and speaking ability. Must be able to lift a maximum of 1/3 of their body weight.
  5. Excellent organizational and interpersonal skills.

Working Conditions

  1. Works in well-lighted environment with comfortable surroundings.
  2. Stressful at times due to competing demands, including attention to multiple patients and staff.
  3. Will comply with all applicable laws, and will cooperate with the Manet Community Health Center compliance program rules and regulations.

Required Availability

May be required to work a rotating schedule as the department requires. This includes evenings, holidays and weekends.

Apply

For inquires or to submit for consideration please contact Human Resource by email, careers@manetchc.org, or via phone at 617-404-4115.

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Director of Development

REPORTS TO: Chief Executive Officer
FLSA STATUS: Exempt

Organizational Overview

Founded in 1979, Manet Community Health Center, Inc. is a 501(c)(3) not-for-profit Federally Qualified Health Center (FQHC) dedicated to providing preventive, primary and non-emergent urgent care to all, regardless of financial circumstance or health insurance coverage status. With three locations in Quincy, one in Hull and one in Taunton, Manet serves patients from numerous surrounding communities. Manet is accredited by The Joint Commission and its practice sites are recognized as Level 3 Patient Centered Medical Homes by the National Committee for Quality Assurance (NQCA), and Pathway to PRIME by the MA Health Policy Commission. Manet provides services that are reflective of the languages and cultures of the communities it serves and offers a full array of services and programs for infants, children, adolescents, adults, and seniors. Manet is a primary clinical affiliate of Boston Medical Center Health System, and a member of Boston Accountable Care(BACO).

General Definition and Scope of Job

The Director of Development is responsible for leading all of Manetís fundraising programs and activities. He/She will provide leadership, strategy, supervision, planning, and direction in all areas of Development, including fundraising, campaigns, activities, donor and foundation relations and moves management.

Key Roles and Responsibilities

  • Develops and sets strategic priorities, goals, standards, procedures and policies for Development activities.
  • Solicits gifts; creates, implements, and sustains a strong resource development strategic plan and case for Manet that will support the vision, mission, goals and needs of Manet Community Health Center.
  • Serves as the liaison to Manet Community Healthís Fundraising Committee. Develops financial and fundraising goals, and increases the cause of support for Manet Community Health Center.
  • Develops guidelines for community giving and distribution.
  • Partners and works in alignment with public affairs, advocacy, communications, branding, and production leadership at Manet Community Health Center on messaging, case and publication of fundraising collateral and electronic platforms.
  • Ensures that the day-to-day financial management of the Development Office is in proper order.
  • Works collaboratively with the Controller of Manet Community Health Center as steward of the financial resources of the Foundation and manages and deploys other assets responsibly.

Other tasks and responsibilities include:

  • Developing strategic and operational plans for philanthropy programming including tactics and drivers, and projections.
  • Engaging potential, existing and former donors.
  • Implementing long-range leadership strategies that foster an innovative, cohesive and progressive Foundation culture.
  • Leading and Realizing the planning and annual giving programs
  • Recruiting, training and motivating of Foundation staff.
  • Leading staff in donor research and analysis, including proposals, major gifts, capital campaigns and donor relations and research.
  • Developing campaign strategy in conjunction with Manet CEO
  • Investigation and cultivating research; establishing and maintaining long-term, high trust relationships with potential and current donors.
  • Leading corporate and foundation giving; donor research
  • Conducting personal and meaningful face-to-face visits with donors and prospective donors each month.
  • Leading foundation proposal writing and solicitation Performing evaluations including post-event analysis for return on investment
  • Cultivating non-traditional funding sources

Education, Skills and Experience Requirements

  • Bachelor of Science in Business or other related field-Required. Requires a minimum of 7years of direct and progressive fundraising experience and management.
  • Requires a thorough knowledge and understanding of fundraising, using development principles and best practices, with a focus on current national standards, trends and ethics. Demonstrated record of success in cultivating, soliciting and stewarding of major gifts from individuals, foundations and corporations. Thorough understanding and working knowledge of Microsoft Office Products and Raiserís Edge or other donor software.

Performance Requirements

The successful Director of Development must be a dynamic, sincere leader driven to achieve funding results, possess a demonstrated ability to lead and motivate teams of varying size and levels of aptitude. Must possess a high degree of organization and the ability to adapt quickly in a fast-paced, rapidly changing environment. Proven out of the box strategic-thinking, problem-solving and analytical skills; excellent written, oral and interpersonal communication skills. Solid ability to identify prospects, prepare asks and solicit gifts direct and indirect. Demonstrated ability to work effectively in a matrixed environment. Strong work ethic and commitment to service excellence are required.

Critical Demands of the Job

  1. Manage multiple requests and prioritize appropriately.
  2. Ability to function in a faced paced setting with a variety of patients and staff.
  3. Attention to details and prompt follow up.
  4. Includes walking and standing for long periods of time, sitting for short periods of time, hand dexterity, clear hearing and speaking ability. Must be able to lift a minimum of 1/3 of their body weight.
  5. Excellent organizational and interpersonal skills.

Working Conditions

  1. Works in well-lighted environment with comfortable surroundings.
  2. Stressful at times due to competing demands, including attention to multiple patients and staff.

Required Availability

May be required to work a rotating schedule as the department requires. This includes evenings, holidays and weekends.

Apply

For inquires or to submit for consideration please contact Human Resource by email, careers@manetchc.org, or via phone at 617-404-4115.

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Medical Assistant (MA)

REPORTS TO: Director of Clinical Operations

Organizational Overview

Manet Community Health Center is a not-for-profit health and social services provider and it exists to be your partner for a healthier life. Founded in 1979, it serves the broad health needs of South Shore residents. Each year, it serves about 14,000 patients with 52,000 patient visits. Manet has been accredited by The Joint Commission since 1999, demonstrating it meets the highest standards of quality. In 2011, Manet's Diabetes Program (all five locations) received accreditation by the American Association of Diabetes Educators (AADE).

General Definition and Scope of Job

The MA will assist in the provision of direct and indirect services to patients. He/she will respond to a variety of health center needs including assisting patients, families, nurses, physicians, and mid-level providers. In addition, the MA will assist receptionists with their assignments. He/she works under direct supervision of the RN/LPN Nursing Staff.

The Medical Assistant actively supports, promotes and works to fulfill the mission of Manet CHC as well as provide excellent customer service to external and internal customers.

Core Responsibilities

  1. Works in collaboration with the Primary Care Nursing staff to ensure optimum patient care;
  2. Accurately measures and documents vital signs according to patient need and written protocol;
  3. Documents chief complaint accurately and briefly;
  4. Provides assistance with patient exams;
  5. Provides set up of all necessary supplies and equipment;
  6. Instructs and assists patients in collection of specimens;
  7. Able to perform point-of-care testing for diagnostic tests and collect other specimens for diagnostic testing;
  8. Arranges for diagnostic tests as needed and instructs patients and/or family for the preparation of diagnostic testing;
  9. Serves as a patient advocate;
  10. Willing to maintain a special project within his/her scope of function and knowledge;
  11. Assists in the orientation and training of new staff members/medical assistant students following current orientation protocols;
  12. Assumes responsibility for exam room cleanliness and safety;
  13. Stocks supplies and patient literature in patient exam rooms;
  14. Sterilizes equipment as needed keeping proper documentation record;
  15. Cleans and organizes the clean and dirty utility rooms;
  16. Orders and maintains inventory of supplies;
  17. Has the knowledge and ability to function at the front desk: appointment booking, filing, pulling medical records, and answering phones;
  18. Demonstrates self-direction and motivation in activities which enhance patient care.
  19. Anticipates new problems and is part of the problem solving process;
  20. Required to work occasional weekends and holiday; and
  21. Performs other job related duties as needed or assigned.

Minimum Skills, Experience and Educational Requirements

  1. High School Diploma or equivalent;
  2. Graduate of Medical Assistant Program; and
  3. At least two years of experience as a medical assistant;

Required Certifications and Licenses

See above

Critical Demands of the Job

  1. Manage multiple requests and prioritize appropriately.
  2. Ability to function in a faced paced setting with a variety of patients and staff.
  3. Attention to details and prompt follow up.
  4. Includes walking and standing for long periods of time, sitting for short periods of time, hand dexterity, clear hearing and speaking ability. Must be able to lift a maximum of 1/3 of their body weight.
  5. Excellent organizational and interpersonal skills.

Working Conditions

  1. Works in well-lighted environment with comfortable surroundings.
  2. Stressful at times due to competing demands, including attention to multiple patients and staff.
  3. Will comply with all applicable laws, and will cooperate with the Manet Community Health Center compliance program rules and regulations.

Required Availability

May be required to work a rotating schedule as the department requires. This includes evenings, holidays and weekends.

Apply

For inquires or to submit for consideration please contact Human Resource by email, careers@manetchc.org, or via phone at 617-404-4115.

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Nurse Practitioner (NP) or Physician Assistant (PA)

REPORTS TO: Chief Medical Officer

Organizational Overview

Manet Community Health Center is a not-for-profit health and social services provider and it exists to be your partner for a healthier life. Founded in 1979, it serves the broad health needs of South Shore residents. Each year, it serves about 14,000 patients with 52,000 patient visits. Manet has been accredited by The Joint Commission since 1999, demonstrating it meets the highest standards of quality. In 2011, Manet's Diabetes Program (all six locations) received accreditation by the American Association of Diabetes Educators (AADE).

General Definition and Scope of Job

The Nurse Practitioner performs primary healthcare at the center. Develops and presents educational programs aimed at the under and uninsured population in our service areas; refers clients to needed service; works collaboratively with other providers.

Minimum Skills, Experience and Educational Requirements

Registered Nurse with current license Board of Registration in Nursing with NP and graduate with an MSN or certificate of Advanced Graduate Study from an accredited institution or certificate of completion from an accredited Physician Assistant program with a BA, BS or MS degree.

Required Certifications and Licenses

See above.

Preferred Skills, Experience and Educational Requirements

  1. Assesses, plans, coordinates and delivers patient care in conjunction with the physician and consults as needed.
  2. Performs assessments on assigned patients.
  3. Performs physical exam including appropriate laboratory procedures, screening of gross physical signs and symptoms.
  4. Elicits and records health, family and psychosocial history.
  5. Collaborates with physician to initiate, record, and implement a plan of care.
  6. Plans for diagnostic workup and regulation and adjustment of treatments and medications as evidenced by documentation and feedback.
  7. Knowledge of growth and development;
  8. Ability to assess and interpret age-specific data;
  9. Ability to assess nutritional status and provide dietary counseling as appropriate;
  10. Possess skills/knowledge to perform treatments, prescribe and dispense medication, assess need for and administer immunizations;
  11. Possesses knowledge of community resource;
  12. Involves family and/or significant other in plan of care;
  13. Ability to identify health problems and concerns as well as high-risk family dynamics;
  14. Documents progress and provides necessary information on records for use in the practice;
  15. Initiates referrals if indicated as evidenced by documentation and feedback.

Critical Demands of the Job

  1. Manage multiple requests and prioritize appropriately.
  2. Ability to function in a faced paced setting with a variety of patients and staff.
  3. Attention to details and prompt follow up.
  4. Includes walking and standing for long periods of time, sitting for short periods of time, hand dexterity, clear hearing and speaking ability. Must be able to lift a maximum of 1/3 of their body weight.
  5. Excellent organizational and interpersonal skills.

Working Conditions

  1. Works in well-lighted environment with comfortable surroundings.
  2. Stressful at times due to competing demands, including attention to multiple patients and staff.
  3. Will comply with all applicable laws, and will cooperate with the Manet Community Health Center compliance program rules and regulations.

Required Availability

May be required to work a rotating schedule as the department requires. This includes evenings, holidays and weekends.

Apply

For inquires or to submit for consideration please contact Human Resource by email, careers@manetchc.org, or via phone at 617-404-4115.

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Primary Care Physician (Family Practice)

REPORTS TO: Chief Medical Officer

Organizational Overview

Manet Community Health Center is a not-for-profit health and social services provider and it exists to be your partner for a healthier life. Founded in 1979, it serves the broad health needs of South Shore residents. Each year, it serves about 14,000 patients with 52,000 patient visits. Manet has been accredited by The Joint Commission since 1999, demonstrating it meets the highest standards of quality. In 2011, Manet's Diabetes Program (all five locations) received accreditation by the American Association of Diabetes Educators (AADE).

General Definition and Scope of Job

The Family Practice Physician provides clinical services for Manet Community Health Center through serving as a Primary Care Provider for a panel of patients and as a team member with Midlevel Providers and various ancillary staff.

Minimum Skills, Experience and Educational Requirements

Work requires a Medical Degree from an accredited University. Board Certification or eligibility in primary specialty is also required.

Required Certifications and Licenses

Licensed to practice Medicine in the Commonwealth of Massachusetts, Board Certified in Family Medicine, and Credentialed at Manet Community Health Center and affiliated hospitals.

Substitutions for Skills, Experience and Education

No substitution.

Preferred Skills, Experience and Educational Requirements

Experienced in primary care group practice and/or community health center.

Essential Job Functions and Responsibilities

  1. Demonstrates appropriate independence, collaboration, and professional judgment in delivery of primary health care.
  2. Demonstrates overall medical knowledge essential to Primary Care role.
  3. Demonstrates clinical competence in delivery of patient care, including appropriate referrals, admissions, prescriptions, and ancillary ordering.
  4. Knows appropriate health care maintenance and acute care protocols for all patient age groups.
  5. Demonstrates written and verbal skills essential to Primary Care Physician role.
  6. Has general patient acceptance and rapport.
  7. Documents information in patient care record in acceptable, legible format with reasonable completeness.
  8. Manages patient care in collaboration with other professional members of the team, consults appropriately, and supervises mid-levels as needed.
  9. Professionally meets share of call, hospital, and nursing home responsibilities.
  10. Demonstrates a commitment to meeting healthcare needs of patient panel.
  11. Incorporates and demonstrates understanding of Manet Community Health Center’s clinical policies and procedures, and seeks to continually improve clinical competence.
  12. Demonstrates knowledge of, and uses of, Manet’s Electronic Medical Record System.
  13. Assumes and consistently maintains professional responsibility in role of the Primary Care Physician.
  14. Presents an acceptable appearance.
  15. Arrives at health center punctually.
  16. Demonstrates efficient and appropriate use of time.
  17. Assumes responsibility and initiative.
  18. Develops and maintains a good working relationship with staff members from all departments.
  19. Maintains accountability for continued enhancement of knowledge.
  20. Meets regularly with peers for review.
  21. Maintains licensure and required number of CEU’s.
  22. Attends programs appropriate to practice area.
  23. Safeguard patient’s rights to privacy.
  24. Respects patient choices regarding health care.
  25. Incorporates patient’s social and cultural backgrounds into delivery of health care.
  26. Helps patients to identify and utilize support systems.
  27. Understands the concept of Managed Health Care; utilizes referral sources appropriately.
  28. Participates in staff-oriented activities, (i.e. staff and site meetings, sub-committees).
  29. Maintains an acceptable level of Productivity
  30. Understands and incorporates Manet Community Health Center’s philosophy and mission statement.
  31. Has a working knowledge of Manet Community Health Center’s grant funding and underlying clinical objectives.
  32. Contributes to performance improvement in delivery of services through direct care and teamwork, and/or through committee participation.
  33. Incorporates and demonstrates Manet Community Health Center’s personnel policies.
  34. Respects the rights and roles of co-workers.
  35. Performs other related job duties as needed or assigned.

Quality Indicators for Compensation Plan

1.  Medical Records

  • Peer review - Provider must submit 20 per FTE peer review charts, acknowledge identified areas of their reviewed medical records that need improvement, and show progress on future peer review reports.
  • Timeliness - charts should be completed at end of each day’s sessions; labs, diagnostic testing, and correspondence should be reviewed at each clinical session.  (Benchmark of 7 days for non-urgent labs, and tests reviewed, signed, and placed back in chart).
  • Completes less than 10/FTE peer reviews; charts not completed at end of session; labs, dx testing, and correspondence reviewed more than 5 days after receipt.  (Based on next clinic session).

2.  Patient Satisfaction

Expect Provider to respond to patient complaints in timely manner, provide documentation of follow up, and participate in efforts to prevent future patient complaints.  Expect at least an average score on patient satisfaction surveys if a survey is developed that is provider-specific (currently only site-specific).

3.  Performance Improvement (PI)

Expect each Provider to participate in some PI project, either site specific or for Manet in general.  CMO will take lead in design, provide collaborate in the implementation, and follow through with help from Clinical Operations Manager of site.

4.  Committee Activity

Each Provider will be expected, when asked, to participate in committees dealing with advancing the goals of Manet.  These can include EMR, Compensation Committee, benefits, or other ad hoc committees.  Participation in hospital or community committees that help to promote Manet and provide outreach should be included in this category.

5.  Outreach Activity

Each Provider should be available to participate in at least 1 outreach activity per year, to include such things as community talks, health fairs, participation in school or nursing home activities, or medical student teaching.

6.  Ancillary Staff Interaction

Each Provider will be expected to act in a collaborative manner with ancillary staff.  Each Provider should be respectful of other staff members and work to empower them to be a part of the clinical team.

7.  Good Citizenship

Each Provider will be expected to willingly volunteer to fill shortages of Providers at other sites, and will share in holiday and call schedules in an equitable way.

8.  Preventive Care

Provides annual health maintenance exams, provides age appropriate screenings, and follows up on patients lacking preventive and screening as per managed care contracts.

Critical Demands of the Job

  1. Manage multiple requests and prioritize appropriately.
  2. Ability to function in a faced paced setting with a variety of patients and staff.
  3. Attention to details and prompt follow up.
  4. Includes walking and standing for long periods of time, sitting for short periods of time, hand dexterity, clear hearing and speaking ability. Must be able to lift a maximum of 1/3 of their body weight.
  5. Excellent organizational and interpersonal skills.

Working Conditions

  1. Works in well-lighted environment with comfortable surroundings.
  2. Stressful at times due to competing demands, including attention to multiple patients and staff.

Required Availability

May be required to work a rotating schedule as the department requires. This includes evenings, holidays and weekends.

Apply

For inquires or to submit for consideration please contact Human Resource by email, careers@manetchc.org, or via phone at 617-404-4115.

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Manet Community Health Center, Inc. • Administrative Offices
110 West Squantum Street, North Quincy, MA 02171
Phone: (617) 376-3000 • info@manetchc.org

Please do not send personal health information to this email address. This is for general information inquiries only.
To communicate with your care team, schedule appointments, request prescription refills, or other matters concerning your care,
please use the Manet Patient Portal.

Manet Community Health Center complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation or gender identity.

©2019 Manet Community Health Center, Inc.