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Manet Community Health Center

Current Job Opportunities

Updated 7/10/18

Senior Director of Operations

Reports to: Chief Executive Officer
FLSA Status: Exempt
Posted: July 3, 2018

Organizational Overview

Manet Community Health Center is a federally qualified community health center that is fully licensed by the Department of Public Health and accredited by The Joint Commission. Manet serves all patients regardless of their ability to pay or health insurance status and is especially committed to providing services for the medically underserved and ensuring that patients have access to the highest quality patient care. Manet has five locations, three in Quincy, one in Hull and one in Taunton, Massachusetts.

General Definition and Scope of Job

In consultation and partnership with the CEO, and with contribution to the strategic plan and with shared responsibility for its implementation, he/she further develops and implements all necessary policies, procedures, protocols and systems which support all appropriately indicated and approved operational functions of the organization.  Reporting to the CEO, he/she is the point of authority responsible for the day-to-day operational functions of the organization and serves as the liaison between the medical, financial, and administrative departments of the organization and manages both supervisors, front end and back office staff.

On a daily basis, and with support from the local sites he/she directs and supervises primary care group practice operations from check-in to check-out (pre-registration, registration, welcome and reception, insurance eligibility determination, appointment scheduling, payment collection, and referrals. In doing so, he/she is responsible for the non-clinical patient experience including flow and design, customer service, supervision, training, deployment and development. 

Minimum Skills, Experience and Educational Requirements

  1. A minimum of 10 years of progressively responsible, senior-level experience over day-to-day medical ambulatory operations which demonstrates success in advocating for and establishing all necessary and related policies, procedures, protocols and systems, and which demonstrates a proven track record of successfully executing organizational and strategic plans for growth and development;
  2. Experience in general administrative operations including Information Technology,  for organizations of 100 EEs or greater, preferably in a public/community/ambulatory health care setting (federally qualified community health center experience ideal);
  3. Experience must include a working knowledge of and demonstrated experience in the research and analysis of primary, secondary and proprietary data for the purposes of defining and responding organizationally to current and future patient, community and staffing need.
  4. Must possess the ability to translate data into fully realized and relevant community-based and patient-focused health center operations;
  5. In doing so, develops, implements and analyzes business practices and institutes appropriate business solutions to optimize operational, customer service and patient flow design processes including but not limited to:  pre-registration, registration, welcome and reception, eligibility determination, , customer care, referral appointments, diagnostic testing, and telephonic and electronic patient contact and relationship management;
  6. Monitors provider productivity reports to investigate production variation to improve administrative support for optimized clinical individual, team, site and group performance;
  7. Develops, administers and analyzes customer service data for performance improvement indicators and institutes improvements;
  8. Demonstrates computing proficiency including yet not limited to Athenahealth. Demonstrates a clear understanding of federal and state legal requirements and compliance guidelines for the protection of personal medical information (HIPAA) including HIT requirements for ensuring the processing and handling of personal medical information;
  9. Maintain working knowledge of accountable care and stays abreast of public and private health insurance rules, regulations, and guidelines; and
  10. Collaborates on the implementation of policies and procedures in accordance with regulatory requirements, and in group processes including strategic, operational and financial planning.

Required Certifications and Licenses

  • A four-year undergraduate degree (BS/BA/BSN) by an accredited college or university required;
  • 10 years in medical office administration and prior group practice management;
  • Must be able to speak and write English.  Bi-lingual capability preferred.

Core Responsibilities

  1. Develops and implements all necessary policies, procedures, protocols and systems which support all appropriately indicated and approved operational functions of the organization, in accordance with the strategic plan, to assure the delivery of high quality primary care, across practice sites, and which meet service delivery projections, patient, community, provider needs;
  2. Serves as the point of authority responsible for the day-to-day operational functions of the organization and serves as the liaison between the medical, financial and administrative departments of the organization to facilitate communication, coordination and planning between departments, and to achieve the accomplishment of common goals and the deployment of common resources in the delivery of programs and services;
  3. Defines and codifies related policies and procedures, including but not limited to individual and subordinate performance competencies and expectations, with sufficient semi-annual, annual and ongoing monitoring to ensure that organizational strategies, goals and objectives are met;
  4. Ensures training and  related information systems and databases required to effectively support organizational decision-making and record keeping are in place and their performance is meeting expectation;
  5. Provider leadership and collaborate with health center staff and managers in Emergency Preparedness endeavors and oversee facility planning and maintenance at each of the practice sites. 
  6. Supports a customer service, mission-compliant approach to delivering operational administrative support to patients and staff while elevating diversity in the staff and patient population;
  7. Facilitates groups and teams to promote effective and efficient achievement of goals with optimal participation of all members (team building, listening, communication, conflict resolution, and effective use of resources).  In doing so, applies, teaches, and skillfully uses techniques for system re-design, reengineering, quality improvement, outcomes measurement, and statistical analysis;
  8. Maintains familiarity and assures compliance with current government regulatory and contractual requirements for delivery of primary care medical services;
  9. Participates in strategic, budget, program, productivity and human resource planning and evaluation;
  10. Monitors and analyzes appointment and related staff scheduling and budget compliance, and addresses budget variances and resource needs to ensure appropriate levels of staff coverage in all operational services, as needed;
  11. Defines and represents needs of supervised departments and managers  Develops and maintains operations related  business associate agreements and related contracts with external entities to ensure continuation of medical, ancillary and social support services and to further business development strategies and goals;
  12. Prepares as needed, required reports for regulatory agencies and contracting entities in a timely manner.
  13. Possesses the ability to act independently and consistently utilizes good judgment in making operational business decisions while reducing and resolving emerging problems.

Critical Demands of the Job

  1. Manage multiple requests and prioritize appropriately;
  2. Ability to function in a faced paced setting with a variety of patients and staff;
  3. Attention to details and prompt follow up;
  4. Includes walking and standing for long periods of time, sitting for short periods of time, hand dexterity, clear hearing and speaking ability.
  5. Must be able to lift a minimum of 1/3 of their body weight; and,

Basic Knowledge / Skills

Leadership ability including superior organizational, interpersonal, communication, negotiation, and persuasion skills; listening, coaching and mentoring skills; and, Micro-centric office computer skills, including data base management.

Working Conditions

Works in well-lighted environment with comfortable surroundings. May be stressful at times due to competing demands.

Required Availability

Primary schedule forty hour per week. This will include evenings, holidays, and weekends.

Reports to CEO

Regularly attends board of directors, senior management, strategic planning, performance improvement, and management roundtable meetings. Provides staff support to the related committees of the board of directors.  Provides staff support to primary care associations and trade groups, as appropriate.

Supervisory Responsibility

  1. Supervises all non-clinical operational managerial personnel and ensures their optimum performance.  Develops flexible staffing designs to support the clinical practice including sufficient night and weekend coverage and patients’ cultural and linguistic requirements;
  2. Supervises centralized scheduling functions including call center operations and patient registration, and centralized patient referral functions, to ensure the accuracy and efficiency of data management, decision support, and to provide for excellent customer service; and
  3. Supervises the managed care contracting functions or the organization to optimize third-party payer contracting, incentive compliance, and reimbursements.

Apply

For inquires or to submit for consideration please contact Human Resource by email, careers@manetchc.org, or via phone at 617-404-4115.

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Systems Administrator

REPORTS TO: Director of Information Technology

FLSA STATUS: Exempt

Organizational Overview:

Manet Community Health Center is a not-for-profit health and social services provider and it exists to be your partner for a healthier life. Founded in 1979, it serves the broad health needs of South Shore residents. Each year, it serves about 14,000 patients with 52,000 patient visits. Manet has been accredited by The Joint Commission since 1999, demonstrating it meets the highest standards of quality.  In 2011, Manet's Diabetes Program received accreditation by the American Association of Diabetes Educators (AADE).

General Definition and Scope of Job

The Systems Administrator must be able to perform the functions of a Systems Administrator, Network Administrator and Desktop Support as needed. This individual is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, and enabling staff. Ability to travel between Manet’s 6 locations is a requirement.

This individual is accountable for the following systems: Microsoft Technologies i.e. Active Directory, Exchange, and Windows systems that support Manet’s infrastructure; Windows and Applications systems that support Manet’s systems/software; Responsibilities on these systems include system administration engineering and provisioning, operations and support, maintenance and research and development to ensure continual innovation. This individual will also be responsible for management and maintenance of backup software, virtualization software, storage solutions, and phone system.

Core Responsibilities

  1. Daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
  2. Recommend and perform upgrades on systems to ensure longevity;
  3. Record, track and maintain equipment inventory;
  4. Maintain LAN/WAN records and telephone systems
  5. Upgrading machines to new operating systems
  6. Patching security vulnerabilities
  7. Troubleshooting and fixing issues in software, both at the OS and application level
  8. Configuring backups as appropriate and testing backup recovery
  9. Upgrade and configure system software that supports infrastructure applications or Asset Management applications per project or operational needs.
  10. Develop and maintain installation and configuration procedures.
  11. Create, change, and delete user accounts per request for all software.
  12. Provide support per request from various constituencies. Investigate and troubleshoot issues.
  13. Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
  14. Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines;
  15. Other duties as required.

Minimum Skills, Experience and Educational Requirements

  1. 2-3 years System Administration experience
  2. Degree in IT related field is preferred
  3. Knowledge of Microsoft technologies, SAN technology, VMware, basic networking and networking equipment is a plus
  4. Must possess strong verbal and written communication skills

Critical Demands of the Job

  1. Manage multiple requests and prioritize appropriately.
  2. Ability to function in a faced paced setting with a variety of patients and staff.
  3. Attention to details and prompt follow up.
  4. Includes walking, sitting and standing for long periods of time, hand dexterity, clear hearing and speaking ability. Must be able to lift a minimum of 1/3 of their body weight.
  5. Excellent organizational and interpersonal skills.

Working Conditions

  1. Works in well-lighted environment with comfortable surroundings.
  2. Stressful at times due to competing demands, including attention to multiple patients and staff.

Required Availability

This individual may be required to work a rotating schedule as the department requires. This includes evenings, holidays and weekends.

Apply

For inquires or to submit for consideration please contact Human Resource by email, careers@manetchc.org, or via phone at 617-404-4115.

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Medical Assistant (MA)

REPORTS TO: Director of Clinical Operations

Organizational Overview

Manet Community Health Center is a not-for-profit health and social services provider and it exists to be your partner for a healthier life. Founded in 1979, it serves the broad health needs of South Shore residents. Each year, it serves about 14,000 patients with 52,000 patient visits. Manet has been accredited by The Joint Commission since 1999, demonstrating it meets the highest standards of quality. In 2011, Manet's Diabetes Program (all five locations) received accreditation by the American Association of Diabetes Educators (AADE).

General Definition and Scope of Job

The MA will assist in the provision of direct and indirect services to patients. He/she will respond to a variety of health center needs including assisting patients, families, nurses, physicians, and mid-level providers. In addition, the MA will assist receptionists with their assignments. He/she works under direct supervision of the RN/LPN Nursing Staff.

The Medical Assistant actively supports, promotes and works to fulfill the mission of Manet CHC as well as provide excellent customer service to external and internal customers.

Core Responsibilities

  1. Works in collaboration with the Primary Care Nursing staff to ensure optimum patient care;
  2. Accurately measures and documents vital signs according to patient need and written protocol;
  3. Documents chief complaint accurately and briefly;
  4. Provides assistance with patient exams;
  5. Provides set up of all necessary supplies and equipment;
  6. Instructs and assists patients in collection of specimens;
  7. Able to perform point-of-care testing for diagnostic tests and collect other specimens for diagnostic testing;
  8. Arranges for diagnostic tests as needed and instructs patients and/or family for the preparation of diagnostic testing;
  9. Serves as a patient advocate;
  10. Willing to maintain a special project within his/her scope of function and knowledge;
  11. Assists in the orientation and training of new staff members/medical assistant students following current orientation protocols;
  12. Assumes responsibility for exam room cleanliness and safety;
  13. Stocks supplies and patient literature in patient exam rooms;
  14. Sterilizes equipment as needed keeping proper documentation record;
  15. Cleans and organizes the clean and dirty utility rooms;
  16. Orders and maintains inventory of supplies;
  17. Has the knowledge and ability to function at the front desk: appointment booking, filing, pulling medical records, and answering phones;
  18. Demonstrates self-direction and motivation in activities which enhance patient care.
  19. Anticipates new problems and is part of the problem solving process;
  20. Required to work occasional weekends and holiday; and
  21. Performs other job related duties as needed or assigned.

Minimum Skills, Experience and Educational Requirements

  1. High School Diploma or equivalent;
  2. Graduate of Medical Assistant Program; and
  3. At least two years of experience as a medical assistant;

Required Certifications and Licenses

See above

Critical Demands of the Job

  1. Manage multiple requests and prioritize appropriately.
  2. Ability to function in a faced paced setting with a variety of patients and staff.
  3. Attention to details and prompt follow up.
  4. Includes walking and standing for long periods of time, sitting for short periods of time, hand dexterity, clear hearing and speaking ability. Must be able to lift a maximum of 1/3 of their body weight.
  5. Excellent organizational and interpersonal skills.

Working Conditions

  1. Works in well-lighted environment with comfortable surroundings.
  2. Stressful at times due to competing demands, including attention to multiple patients and staff.
  3. Will comply with all applicable laws, and will cooperate with the Manet Community Health Center compliance program rules and regulations.

Required Availability

May be required to work a rotating schedule as the department requires. This includes evenings, holidays and weekends.

Apply

For inquires or to submit for consideration please contact Human Resource by email, careers@manetchc.org, or via phone at 617-404-4115.

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Nurse Practitioner (NP) or Physician Assistant (PA)

REPORTS TO: Chief Medical Officer

Organizational Overview

Manet Community Health Center is a not-for-profit health and social services provider and it exists to be your partner for a healthier life. Founded in 1979, it serves the broad health needs of South Shore residents. Each year, it serves about 14,000 patients with 52,000 patient visits. Manet has been accredited by The Joint Commission since 1999, demonstrating it meets the highest standards of quality. In 2011, Manet's Diabetes Program (all six locations) received accreditation by the American Association of Diabetes Educators (AADE).

General Definition and Scope of Job

The Nurse Practitioner performs primary healthcare at the center. Develops and presents educational programs aimed at the under and uninsured population in our service areas; refers clients to needed service; works collaboratively with other providers.

Minimum Skills, Experience and Educational Requirements

Registered Nurse with current license Board of Registration in Nursing with NP and graduate with an MSN or certificate of Advanced Graduate Study from an accredited institution or certificate of completion from an accredited Physician Assistant program with a BA, BS or MS degree.

Required Certifications and Licenses

See above.

Preferred Skills, Experience and Educational Requirements

  1. Assesses, plans, coordinates and delivers patient care in conjunction with the physician and consults as needed.
  2. Performs assessments on assigned patients.
  3. Performs physical exam including appropriate laboratory procedures, screening of gross physical signs and symptoms.
  4. Elicits and records health, family and psychosocial history.
  5. Collaborates with physician to initiate, record, and implement a plan of care.
  6. Plans for diagnostic workup and regulation and adjustment of treatments and medications as evidenced by documentation and feedback.
  7. Knowledge of growth and development;
  8. Ability to assess and interpret age-specific data;
  9. Ability to assess nutritional status and provide dietary counseling as appropriate;
  10. Possess skills/knowledge to perform treatments, prescribe and dispense medication, assess need for and administer immunizations;
  11. Possesses knowledge of community resource;
  12. Involves family and/or significant other in plan of care;
  13. Ability to identify health problems and concerns as well as high-risk family dynamics;
  14. Documents progress and provides necessary information on records for use in the practice;
  15. Initiates referrals if indicated as evidenced by documentation and feedback.

Critical Demands of the Job

  1. Manage multiple requests and prioritize appropriately.
  2. Ability to function in a faced paced setting with a variety of patients and staff.
  3. Attention to details and prompt follow up.
  4. Includes walking and standing for long periods of time, sitting for short periods of time, hand dexterity, clear hearing and speaking ability. Must be able to lift a maximum of 1/3 of their body weight.
  5. Excellent organizational and interpersonal skills.

Working Conditions

  1. Works in well-lighted environment with comfortable surroundings.
  2. Stressful at times due to competing demands, including attention to multiple patients and staff.
  3. Will comply with all applicable laws, and will cooperate with the Manet Community Health Center compliance program rules and regulations.

Required Availability

May be required to work a rotating schedule as the department requires. This includes evenings, holidays and weekends.

Apply

For inquires or to submit for consideration please contact Human Resource by email, careers@manetchc.org, or via phone at 617-404-4115.

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Primary Care Physician (Family Practice)

REPORTS TO: Chief Medical Officer

Organizational Overview

Manet Community Health Center is a not-for-profit health and social services provider and it exists to be your partner for a healthier life. Founded in 1979, it serves the broad health needs of South Shore residents. Each year, it serves about 14,000 patients with 52,000 patient visits. Manet has been accredited by The Joint Commission since 1999, demonstrating it meets the highest standards of quality. In 2011, Manet's Diabetes Program (all five locations) received accreditation by the American Association of Diabetes Educators (AADE).

General Definition and Scope of Job

The Family Practice Physician provides clinical services for Manet Community Health Center through serving as a Primary Care Provider for a panel of patients and as a team member with Midlevel Providers and various ancillary staff.

Minimum Skills, Experience and Educational Requirements

Work requires a Medical Degree from an accredited University. Board Certification or eligibility in primary specialty is also required.

Required Certifications and Licenses

Licensed to practice Medicine in the Commonwealth of Massachusetts, Board Certified in Family Medicine, and Credentialed at Manet Community Health Center and affiliated hospitals.

Substitutions for Skills, Experience and Education

No substitution.

Preferred Skills, Experience and Educational Requirements

Experienced in primary care group practice and/or community health center.

Essential Job Functions and Responsibilities

  1. Demonstrates appropriate independence, collaboration, and professional judgment in delivery of primary health care.
  2. Demonstrates overall medical knowledge essential to Primary Care role.
  3. Demonstrates clinical competence in delivery of patient care, including appropriate referrals, admissions, prescriptions, and ancillary ordering.
  4. Knows appropriate health care maintenance and acute care protocols for all patient age groups.
  5. Demonstrates written and verbal skills essential to Primary Care Physician role.
  6. Has general patient acceptance and rapport.
  7. Documents information in patient care record in acceptable, legible format with reasonable completeness.
  8. Manages patient care in collaboration with other professional members of the team, consults appropriately, and supervises mid-levels as needed.
  9. Professionally meets share of call, hospital, and nursing home responsibilities.
  10. Demonstrates a commitment to meeting healthcare needs of patient panel.
  11. Incorporates and demonstrates understanding of Manet Community Health Center’s clinical policies and procedures, and seeks to continually improve clinical competence.
  12. Demonstrates knowledge of, and uses of, Manet’s Electronic Medical Record System.
  13. Assumes and consistently maintains professional responsibility in role of the Primary Care Physician.
  14. Presents an acceptable appearance.
  15. Arrives at health center punctually.
  16. Demonstrates efficient and appropriate use of time.
  17. Assumes responsibility and initiative.
  18. Develops and maintains a good working relationship with staff members from all departments.
  19. Maintains accountability for continued enhancement of knowledge.
  20. Meets regularly with peers for review.
  21. Maintains licensure and required number of CEU’s.
  22. Attends programs appropriate to practice area.
  23. Safeguard patient’s rights to privacy.
  24. Respects patient choices regarding health care.
  25. Incorporates patient’s social and cultural backgrounds into delivery of health care.
  26. Helps patients to identify and utilize support systems.
  27. Understands the concept of Managed Health Care; utilizes referral sources appropriately.
  28. Participates in staff-oriented activities, (i.e. staff and site meetings, sub-committees).
  29. Maintains an acceptable level of Productivity
  30. Understands and incorporates Manet Community Health Center’s philosophy and mission statement.
  31. Has a working knowledge of Manet Community Health Center’s grant funding and underlying clinical objectives.
  32. Contributes to performance improvement in delivery of services through direct care and teamwork, and/or through committee participation.
  33. Incorporates and demonstrates Manet Community Health Center’s personnel policies.
  34. Respects the rights and roles of co-workers.
  35. Performs other related job duties as needed or assigned.

Quality Indicators for Compensation Plan

1.  Medical Records

  • Peer review - Provider must submit 20 per FTE peer review charts, acknowledge identified areas of their reviewed medical records that need improvement, and show progress on future peer review reports.
  • Timeliness - charts should be completed at end of each day’s sessions; labs, diagnostic testing, and correspondence should be reviewed at each clinical session.  (Benchmark of 7 days for non-urgent labs, and tests reviewed, signed, and placed back in chart).
  • Completes less than 10/FTE peer reviews; charts not completed at end of session; labs, dx testing, and correspondence reviewed more than 5 days after receipt.  (Based on next clinic session).

2.  Patient Satisfaction

Expect Provider to respond to patient complaints in timely manner, provide documentation of follow up, and participate in efforts to prevent future patient complaints.  Expect at least an average score on patient satisfaction surveys if a survey is developed that is provider-specific (currently only site-specific).

3.  Performance Improvement (PI)

Expect each Provider to participate in some PI project, either site specific or for Manet in general.  CMO will take lead in design, provide collaborate in the implementation, and follow through with help from Clinical Operations Manager of site.

4.  Committee Activity

Each Provider will be expected, when asked, to participate in committees dealing with advancing the goals of Manet.  These can include EMR, Compensation Committee, benefits, or other ad hoc committees.  Participation in hospital or community committees that help to promote Manet and provide outreach should be included in this category.

5.  Outreach Activity

Each Provider should be available to participate in at least 1 outreach activity per year, to include such things as community talks, health fairs, participation in school or nursing home activities, or medical student teaching.

6.  Ancillary Staff Interaction

Each Provider will be expected to act in a collaborative manner with ancillary staff.  Each Provider should be respectful of other staff members and work to empower them to be a part of the clinical team.

7.  Good Citizenship

Each Provider will be expected to willingly volunteer to fill shortages of Providers at other sites, and will share in holiday and call schedules in an equitable way.

8.  Preventive Care

Provides annual health maintenance exams, provides age appropriate screenings, and follows up on patients lacking preventive and screening as per managed care contracts.

Critical Demands of the Job

  1. Manage multiple requests and prioritize appropriately.
  2. Ability to function in a faced paced setting with a variety of patients and staff.
  3. Attention to details and prompt follow up.
  4. Includes walking and standing for long periods of time, sitting for short periods of time, hand dexterity, clear hearing and speaking ability. Must be able to lift a maximum of 1/3 of their body weight.
  5. Excellent organizational and interpersonal skills.

Working Conditions

  1. Works in well-lighted environment with comfortable surroundings.
  2. Stressful at times due to competing demands, including attention to multiple patients and staff.

Required Availability

May be required to work a rotating schedule as the department requires. This includes evenings, holidays and weekends.

Apply

For inquires or to submit for consideration please contact Human Resource by email, careers@manetchc.org, or via phone at 617-404-4115.

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Manet Community Health Center, Inc. • Administrative Offices
110 West Squantum Street, North Quincy, MA 02171
Phone: (617) 376-3000 • info@manetchc.org

Please do not send personal health information to this email address. This is for general information inquiries only.
To communicate with your care team, schedule appointments, request prescription refills, or other matters concerning your care,
please use the Manet Patient Portal.

Manet Community Health Center complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation or gender identity.

©2018 Manet Community Health Center, Inc.