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Manet Community Health Center

Current Job Opportunities

RN Clinical Care Manager

REPORTS TO: Director of Performance Improvement  
FSLA STATUS: Non-exempt
LOCATION: North Quincy

Organizational Overview

Manet Community Health Center is a not-for-profit health and social services provider and it exists to be your partner for a healthier life.  Founded in 1979, it serves the broad health needs of South Shore residents.  Manet works to ensure that its patients have access to all levels of the healthcare system and is especially committed to providing services for the medically underserved. Each year, it serves about 14,000 patients with 52,000 patient visits.  Manet has three locations in Quincy, one in Hull and one in Taunton, Massachusetts. In 2011, Manet's Diabetes Program (all five locations) received accreditation by the American Association of Diabetes Educators (AADE).

General Definition and Scope of Job

The Nurse Care Manager is responsible for performing care management within the scope of licensure for members with complex and chronic care needs by assessing, developing, implementing, coordinating, monitoring, and evaluating care plans designed to optimize member health care across the care continuum and ensuring member access to services appropriate to their health needs.

Core Responsibilities

  • Interviews patients for complete medical histories. Designs a plan of nursing care based on assessment of physical, emotional and social needs and in collaboration with the patient and family;
  • Performs therapeutic measures within the health center policies and/or prescribed by medical authority. Institutes actions based on legal guidelines of the Nurse Practice Act;
  • Has the ability to interpret the plan of care to the patient and the family;
  • Provides triage management of all patient phone calls and walk-in patients;
  • Facilitates follow-up patient care when indicated;
  • Keeps informed of and utilize supportive services and referral channels for the accomplishment of quality care;
  • Collaboratively works with other caretakers toward patient education and rehabilitation including promotion of mental and physical health.  Current health information and materials are to be made available to the patient and family. This includes participation in the development of patient education material;
  • Serves as patient advocate;
  • Assumes responsibility for close surveillance of patients undergoing therapy requiring technical knowledge and skill;
  • Teaches and directs medical assistants;
  • Participates in the orientation of new nursing, medical assistant, and medical staff; and
  • Appropriately documents and communicates patient’s needs through symptoms, objective signs, assessments and plans.

Care Management Responsibilities

  • Team Leader: Reviews P4P data reports for each provider panel of patients and assists providers with care coordination to improve outcomes. Guide other members of the healthcare team to achieve P4P goals. Meets with team members and providers monthly to review P4P indicators and plan next steps. Engages staff in Performance Improvement activities to achieve goals.
  • Care Coordination: Supervise outreach to patients who require P4P measures. Assist selected patients with achieving health maintenance goals, chronic disease care, and navigation to social service agencies for psycho-social issues.  Engages in relationship building with patients.
  • Patient Self-Management: Educates patients about their chronic disease, especially asthma, diabetes, CVD and COPD. Teaches skills such as blood sugar testing, insulin administration, peak flow and inhaler use and eliminating asthma triggers. Performs spirometry testing and creates asthma action plans.  Gives support for medication adherence and smoking cessation. Connects patients to community resources to support goal setting and care plan
  • Education: Supports the AADE Diabetes Self-Management Education Program. Runs one education class on site each month on preventive health or chronic disease. Professional Development: Is a resource person and leader in guidance to other health center staff.  Teaches and directs staff according to evidence based guidelines for chronic disease care. Understands basic nutrition issues for diabetes and CVD. Remains eligible to teach under ADA recognition and asthma education guidelines
  • Technology: Uses EMR and registries to create reports to direct improvement activities of teams and communicate progress to health center staff. Competence in EXCEL.
  • Performs other appropriate job duties as assigned

Minimum Skills, Experience and Educational Requirements

Graduate of an accredited school of nursing.

  1. 2-3 years RN experience
  2. Has knowledge of nursing and medical principles including disease processes, certain examinations, observations, and laboratory studies; appropriately applies those principles to practice and procedure;
  3. Possesses and displays the ability to act independently within the scope of the Nurse Practice Act and consistently utilizes good judgment in patient care and the resolution of problems both clinical and non-clinical;
  4. Consistently utilizes good judgment in the resolution of problems, clinical and non-clinical;
  5. Maintains professional composure and confidence during stressful situations; and
  6. Demonstrates self-direction and motivation in activities which enhance patient care. Anticipates new problems and is part of the problem solving process.

Required Certifications and Licenses

  • Massachusetts license to practice professional nursing
  • CPR
  • Previous experience in ambulatory care or public health preferred but not required.
  • Preferred BSN for RN

Critical Demands of the Job

  1. Manage multiple requests and prioritize appropriately.
  2. Ability to function in a faced paced setting with a variety of patients and staff.
  3. Attention to details and prompt follow up.
  4. Includes walking and standing for long periods of time, sitting for short periods of time, hand dexterity, clear hearing and speaking ability. Must be able to lift a maximum of 1/3 of their body weight.
  5. Excellent organizational and interpersonal skills.

Working Conditions

  1. Works in well-lighted environment with comfortable surroundings.
  2. Stressful at times due to competing demands, including attention to multiple patients and staff.
  3. Will comply with all applicable laws, and will cooperate with the Manet Community Health Center compliance program rules and regulations.

Required Availability

May be required to work a rotating schedule as the department requires. This includes evenings, holidays and weekends.

Apply

Interested parties should forward their resume to careers@manetchc.org.

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Medical Assistant (MA)

Reports to: Director of Clinical Operations

Organizational Overview

Manet Community Health Center is a not-for-profit health and social services provider and it exists to be your partner for a healthier life. Founded in 1979, it serves the broad health needs of South Shore residents. Each year, it serves about 14,000 patients with 52,000 patient visits. Manet has been accredited by The Joint Commission since 1999, demonstrating it meets the highest standards of quality. In 2011, Manet's Diabetes Program (all five locations) received accreditation by the American Association of Diabetes Educators (AADE).

General Definition and Scope of Job

The MA will assist in the provision of direct and indirect services to patients. He/she will respond to a variety of health center needs including assisting patients, families, nurses, physicians, and mid-level providers. In addition, the MA will assist receptionists with their assignments. He/she works under direct supervision of the RN/LPN Nursing Staff.

The Medical Assistant actively supports, promotes and works to fulfill the mission of Manet CHC as well as provide excellent customer service to external and internal customers.

Core Responsibilities

  1. Works in collaboration with the Primary Care Nursing staff to ensure optimum patient care;
  2. Accurately measures and documents vital signs according to patient need and written protocol;
  3. Documents chief complaint accurately and briefly;
  4. Provides assistance with patient exams;
  5. Provides set up of all necessary supplies and equipment;
  6. Instructs and assists patients in collection of specimens;
  7. Able to perform point-of-care testing for diagnostic tests and collect other specimens for diagnostic testing;
  8. Arranges for diagnostic tests as needed and instructs patients and/or family for the preparation of diagnostic testing;
  9. Serves as a patient advocate;
  10. Willing to maintain a special project within his/her scope of function and knowledge;
  11. Assists in the orientation and training of new staff members/medical assistant students following current orientation protocols;
  12. Assumes responsibility for exam room cleanliness and safety;
  13. Stocks supplies and patient literature in patient exam rooms;
  14. Sterilizes equipment as needed keeping proper documentation record;
  15. Cleans and organizes the clean and dirty utility rooms;
  16. Orders and maintains inventory of supplies;
  17. Has the knowledge and ability to function at the front desk: appointment booking, filing, pulling medical records, and answering phones;
  18. Demonstrates self-direction and motivation in activities which enhance patient care.
  19. Anticipates new problems and is part of the problem solving process;
  20. Required to work occasional weekends and holiday; and
  21. Performs other job related duties as needed or assigned.

Minimum Skills, Experience and Educational Requirements

  1. High School Diploma or equivalent;
  2. Graduate of Medical Assistant Program; and
  3. At least two years of experience as a medical assistant;

Required Certifications and Licenses

See above

Critical Demands of the Job

  1. Manage multiple requests and prioritize appropriately.
  2. Ability to function in a faced paced setting with a variety of patients and staff.
  3. Attention to details and prompt follow up.
  4. Includes walking and standing for long periods of time, sitting for short periods of time, hand dexterity, clear hearing and speaking ability. Must be able to lift a maximum of 1/3 of their body weight.
  5. Excellent organizational and interpersonal skills.

Working Conditions

  1. Works in well-lighted environment with comfortable surroundings.
  2. Stressful at times due to competing demands, including attention to multiple patients and staff.
  3. Will comply with all applicable laws, and will cooperate with the Manet Community Health Center compliance program rules and regulations.

Required Availability

May be required to work a rotating schedule as the department requires. This includes evenings, holidays and weekends.

Apply

For inquires or to submit for consideration please contact Human Resources by email at careers@manetchc.org.

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Nurse Practitioner (NP) or Physician Assistant (PA)

Reports to: Chief Medical Officer

Organizational Overview

Manet Community Health Center is a not-for-profit health and social services provider and it exists to be your partner for a healthier life. Founded in 1979, it serves the broad health needs of South Shore residents. Each year, it serves about 14,000 patients with 52,000 patient visits. Manet has been accredited by The Joint Commission since 1999, demonstrating it meets the highest standards of quality. In 2011, Manet's Diabetes Program (all six locations) received accreditation by the American Association of Diabetes Educators (AADE).

General Definition and Scope of Job

The Nurse Practitioner performs primary healthcare at the center. Develops and presents educational programs aimed at the under and uninsured population in our service areas; refers clients to needed service; works collaboratively with other providers.

Minimum Skills, Experience and Educational Requirements

Registered Nurse with current license Board of Registration in Nursing with NP and graduate with an MSN or certificate of Advanced Graduate Study from an accredited institution or certificate of completion from an accredited Physician Assistant program with a BA, BS or MS degree.

Required Certifications and Licenses

See above.

Preferred Skills, Experience and Educational Requirements

  1. Assesses, plans, coordinates and delivers patient care in conjunction with the physician and consults as needed.
  2. Performs assessments on assigned patients.
  3. Performs physical exam including appropriate laboratory procedures, screening of gross physical signs and symptoms.
  4. Elicits and records health, family and psychosocial history.
  5. Collaborates with physician to initiate, record, and implement a plan of care.
  6. Plans for diagnostic workup and regulation and adjustment of treatments and medications as evidenced by documentation and feedback.
  7. Knowledge of growth and development;
  8. Ability to assess and interpret age-specific data;
  9. Ability to assess nutritional status and provide dietary counseling as appropriate;
  10. Possess skills/knowledge to perform treatments, prescribe and dispense medication, assess need for and administer immunizations;
  11. Possesses knowledge of community resource;
  12. Involves family and/or significant other in plan of care;
  13. Ability to identify health problems and concerns as well as high-risk family dynamics;
  14. Documents progress and provides necessary information on records for use in the practice;
  15. Initiates referrals if indicated as evidenced by documentation and feedback.

Critical Demands of the Job

  1. Manage multiple requests and prioritize appropriately.
  2. Ability to function in a faced paced setting with a variety of patients and staff.
  3. Attention to details and prompt follow up.
  4. Includes walking and standing for long periods of time, sitting for short periods of time, hand dexterity, clear hearing and speaking ability. Must be able to lift a maximum of 1/3 of their body weight.
  5. Excellent organizational and interpersonal skills.

Working Conditions

  1. Works in well-lighted environment with comfortable surroundings.
  2. Stressful at times due to competing demands, including attention to multiple patients and staff.
  3. Will comply with all applicable laws, and will cooperate with the Manet Community Health Center compliance program rules and regulations.

Required Availability

May be required to work a rotating schedule as the department requires. This includes evenings, holidays and weekends.

Apply

For inquires or to submit for consideration please contact Human Resource by email, careers@manetchc.org, or via phone at 617-690-6378.

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Primary Care Physician (Family Practice)

REPORTS TO: Chief Medical Officer

Organizational Overview

Manet Community Health Center is a not-for-profit health and social services provider and it exists to be your partner for a healthier life. Founded in 1979, it serves the broad health needs of South Shore residents. Each year, it serves about 14,000 patients with 52,000 patient visits. Manet has been accredited by The Joint Commission since 1999, demonstrating it meets the highest standards of quality. In 2011, Manet's Diabetes Program (all five locations) received accreditation by the American Association of Diabetes Educators (AADE).

General Definition and Scope of Job

The Family Practice Physician provides clinical services for Manet Community Health Center through serving as a Primary Care Provider for a panel of patients and as a team member with Midlevel Providers and various ancillary staff.

Minimum Skills, Experience and Educational Requirements

Work requires a Medical Degree from an accredited University. Board Certification or eligibility in primary specialty is also required.

Required Certifications and Licenses

Licensed to practice Medicine in the Commonwealth of Massachusetts, Board Certified in Family Medicine, and Credentialed at Manet Community Health Center and affiliated hospitals.

Substitutions for Skills, Experience and Education

No substitution.

Preferred Skills, Experience and Educational Requirements

Experienced in primary care group practice and/or community health center.

Essential Job Functions and Responsibilities

  1. Demonstrates appropriate independence, collaboration, and professional judgment in delivery of primary health care.
  2. Demonstrates overall medical knowledge essential to Primary Care role.
  3. Demonstrates clinical competence in delivery of patient care, including appropriate referrals, admissions, prescriptions, and ancillary ordering.
  4. Knows appropriate health care maintenance and acute care protocols for all patient age groups.
  5. Demonstrates written and verbal skills essential to Primary Care Physician role.
  6. Has general patient acceptance and rapport.
  7. Documents information in patient care record in acceptable, legible format with reasonable completeness.
  8. Manages patient care in collaboration with other professional members of the team, consults appropriately, and supervises mid-levels as needed.
  9. Professionally meets share of call, hospital, and nursing home responsibilities.
  10. Demonstrates a commitment to meeting healthcare needs of patient panel.
  11. Incorporates and demonstrates understanding of Manet Community Health Center’s clinical policies and procedures, and seeks to continually improve clinical competence.
  12. Demonstrates knowledge of, and uses of, Manet’s Electronic Medical Record System.
  13. Assumes and consistently maintains professional responsibility in role of the Primary Care Physician.
  14. Presents an acceptable appearance.
  15. Arrives at health center punctually.
  16. Demonstrates efficient and appropriate use of time.
  17. Assumes responsibility and initiative.
  18. Develops and maintains a good working relationship with staff members from all departments.
  19. Maintains accountability for continued enhancement of knowledge.
  20. Meets regularly with peers for review.
  21. Maintains licensure and required number of CEU’s.
  22. Attends programs appropriate to practice area.
  23. Safeguard patient’s rights to privacy.
  24. Respects patient choices regarding health care.
  25. Incorporates patient’s social and cultural backgrounds into delivery of health care.
  26. Helps patients to identify and utilize support systems.
  27. Understands the concept of Managed Health Care; utilizes referral sources appropriately.
  28. Participates in staff-oriented activities, (i.e. staff and site meetings, sub-committees).
  29. Maintains an acceptable level of Productivity
  30. Understands and incorporates Manet Community Health Center’s philosophy and mission statement.
  31. Has a working knowledge of Manet Community Health Center’s grant funding and underlying clinical objectives.
  32. Contributes to performance improvement in delivery of services through direct care and teamwork, and/or through committee participation.
  33. Incorporates and demonstrates Manet Community Health Center’s personnel policies.
  34. Respects the rights and roles of co-workers.
  35. Performs other related job duties as needed or assigned.

Quality Indicators for Compensation Plan

1.  Medical Records

    • Peer review - Provider must submit 20 per FTE peer review charts, acknowledge identified areas of their reviewed medical records that need improvement, and show progress on future peer review reports.
    • Timeliness - charts should be completed at end of each day’s sessions; labs, diagnostic testing, and correspondence should be reviewed at each clinical session.  (Benchmark of 7 days for non-urgent labs, and tests reviewed, signed, and placed back in chart).
    • Completes less than 10/FTE peer reviews; charts not completed at end of session; labs, dx testing, and correspondence reviewed more than 5 days after receipt.  (Based on next clinic session).

2.  Patient Satisfaction

Expect Provider to respond to patient complaints in timely manner, provide documentation of follow up, and participate in efforts to prevent future patient complaints.  Expect at least an average score on patient satisfaction surveys if a survey is developed that is provider-specific (currently only site-specific).

3.  Performance Improvement (PI)

Expect each Provider to participate in some PI project, either site specific or for Manet in general.  CMO will take lead in design, provide collaborate in the implementation, and follow through with help from Clinical Operations Manager of site.

4.  Committee Activity

Each Provider will be expected, when asked, to participate in committees dealing with advancing the goals of Manet.  These can include EMR, Compensation Committee, benefits, or other ad hoc committees.  Participation in hospital or community committees that help to promote Manet and provide outreach should be included in this category.

5.  Outreach Activity

Each Provider should be available to participate in at least 1 outreach activity per year, to include such things as community talks, health fairs, participation in school or nursing home activities, or medical student teaching.

6.  Ancillary Staff Interaction

Each Provider will be expected to act in a collaborative manner with ancillary staff.  Each Provider should be respectful of other staff members and work to empower them to be a part of the clinical team.

7.  Good Citizenship

Each Provider will be expected to willingly volunteer to fill shortages of Providers at other sites, and will share in holiday and call schedules in an equitable way.

8.  Preventive Care

Provides annual health maintenance exams, provides age appropriate screenings, and follows up on patients lacking preventive and screening as per managed care contracts.

Critical Demands of the Job

  1. Manage multiple requests and prioritize appropriately.
  2. Ability to function in a faced paced setting with a variety of patients and staff.
  3. Attention to details and prompt follow up.
  4. Includes walking and standing for long periods of time, sitting for short periods of time, hand dexterity, clear hearing and speaking ability. Must be able to lift a maximum of 1/3 of their body weight.
  5. Excellent organizational and interpersonal skills.

Working Conditions

  1. Works in well-lighted environment with comfortable surroundings.
  2. Stressful at times due to competing demands, including attention to multiple patients and staff.

Required Availability

May be required to work a rotating schedule as the department requires. This includes evenings, holidays and weekends.

Apply

Resumes should be send to Rgilbert@manetchc.org.

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Manet Community Health Center, Inc. • Administrative Offices
2 Granite Avenue, Suite 101• Milton, MA 02186
Phone: (617) 690-6400 • Central Registration TTY Phone: (857) 403-1567• Fax: (617) 690-6904

©2017 Manet Community Health Center, Inc.